# Glean — Permission-mirroring search and agents over 275+ enterprise connectors, sold per seat with pooled usage credits. > Source: AgentsIndex — https://agentsindex.ai/glean (structured, researched, re-verified) Glean is an enterprise AI platform that indexes a company's connected apps into a permission-aware knowledge graph, then serves search, an assistant and agents on it. It runs single-tenant, hosted by Glean or inside a customer's own GCP or AWS account. **Best for:** Large enterprises unifying search and agents across many permissioned internal systems **Look elsewhere if:** - you want to try it without paying - you want to start without talking to sales - your data must stay out of model training without asking - you need to set what it may do, action by action | Fact | Value | | --- | --- | | Website | https://glean.com | | Category | AI enterprise search | | API | Yes | | Open source | No | | Price | Price on request | | Price source | https://docs.glean.com/glean-core-suite-pricing | | Price checked | 28 October 2026 | | MCP server | Yes | | Self-host | Partly | | Facts | 20 facts from 16 sources | | Facts checked | 28 October 2026 | Screenshot of Glean: https://agentsindex.ai/img/1920/screenshots/glean.webp, captured 29 October 2026 **What we checked** - Pages last read: 28 October 2026 - Facts checked: 20 facts (From 16 sources) ## Glean indexes connected apps into a permission-aware graph Glean crawls the applications a company already runs and builds a single index with the source system's access controls attached to every document. When a query arrives, the signed-in user's identity is evaluated against those mirrored permissions before anything is returned, and the same check applies to search results, generated answers and their citations, agent runs, MCP calls and the tiles embedded in ServiceNow, Zendesk and Salesforce. Glean states that [if a user can't open a document in the source system](https://docs.glean.com/security/security-principles), it cannot be used as context or surfaced as a citation. The catalog runs to [275+ out-of-the-box connectors](https://www.glean.com/platform/connectors) in three kinds: native indexing, Push API and MCP-based. On top of that index sit Glean Search, Glean Assistant (chat, document upload, data analysis, canvas, slide and image generation, deep research, meeting notes) and Glean Agents. ## Agents are built in a visual builder and stop for approval on writes Agent Builder offers two routes. A user can [describe the agent's purpose in plain language](https://docs.glean.com/agents/concepts/agent-builder) and have steps generated, or assemble steps by hand, switching between the two at any point. Which tools appear depends on what an admin has enabled and whose access scope the user falls in, so the builder is open to business users while the tool surface stays administered. Autonomy is deliberately incomplete. Write actions running in the Glean web app [pause for user approval](https://docs.glean.com/security/security-principles) with a panel showing the target application and the planned change. Administrators can mark a specific action as safe to run without that confirmation, which Glean describes as an explicit opt-in rather than the default, and the confirmation does not apply in Slack or Microsoft Teams. Agents with scheduled triggers run in the background, where control shifts to who may publish agents and which actions are enabled for autonomous use. Workflow mode agents export to JSON and import into another deployment, with tool references made portable and owner names obfuscated. Auto mode export is a ZIP of `spec.yaml` and `instructions.md`, recorded as limited availability pending a wider rollout. ## Pricing is published as mechanics, never as a number There is no pricing page on glean.com and no pricing URL among the 1,883 entries in its sitemap. What exists instead are two documentation pages that describe the licensing in detail. [Glean Core Suite](https://docs.glean.com/glean-core-suite-pricing) is licensed per user per month and includes the enterprise graph, connectors, Glean Protect, the admin surfaces, the platform and admin APIs and the indexing APIs. Anything that calls a model sits outside the seat under Model Hub Usage, bought as an upfront commit and charged at provider API rates, published per million tokens down to each individual model. [Glean Enterprise Flex](https://docs.glean.com/glean-enterprise-flex-pricing) is the newer shape: a per-user seat plus a pooled allowance of FlexCredits. Fast Mode queries, collections, go links, the people directory and agent creation are unlimited. Thinking Mode and Adaptive Reasoning queries on standard models are included up to 100 per user per week, after which they draw credits. Premium models, Code Writer, slide generation, meeting notes, voice sessions, learned memories and every agent run draw credits from the start. Credit consumption is listed as Variable with median and 90th percentile typicals: an advanced agent run is roughly 150 credits at the median, roughly 450 at the 90th. Two items are sold as separate site-wide annual fees: Protect+, which adds sensitive content models and prompt injection protection, and Premium Support, which carries the only written response commitment Glean publishes. Credits and seats are discounted for customers who bring their own model keys or self-host. ## Security claims are documented, the reports are behind an NDA The [Trust Center](https://trust.glean.com/) names SOC 2, ISO 27001:2022, ISO/IEC 42001:2023, HIPAA and GDPR, and lists the corresponding report and certificate documents, along with a control stating that customer data is deleted upon leaving. The documents themselves require an access request, and Glean's own docs say [compliance reports and certifications are covered by confidentiality agreements](https://docs.glean.com/security). Glean Technologies is certified under the EU-U.S. Data Privacy Framework and its UK and Swiss extensions, per its [privacy statement](https://www.glean.com/privacy), which covers the website and business operations rather than the product. SSO is mandatory and is the first thing configured in a new tenant, over OIDC or SAML, with Glean recommending OIDC for finer permission control. Admin audit logs cover connector, role and configuration changes with filtering, [CSV export](https://docs.glean.com/administration/management/audit-logs/admin-audit-logs) and optional SIEM streaming; they retain 30 days by default and a longer window has to be arranged with an account manager. End-user activity lives in separate Customer Event logs, whose ongoing delivery is not self-serve. Several Glean Protect capabilities carry qualifiers on the marketing page: agent governance policies, context-aware threat detections and memory scanning are marked coming soon, and security chat, agent scanning and agentic browser controls beta. ## Self-hosting and model choice are the real differentiators Glean can run inside the customer's own [GCP or AWS account](https://docs.glean.com/security/cloud-prem/), with published region and service requirements, support for read-only CSPM tooling and Wiz or CrowdStrike runtime sensors, and an authoritative CVE report for Glean-built container images shipped with each release into the deployment's own release-notes bucket. GovCloud regions are not supported. Glean-hosted deployments are single-tenant with regional data residency included in the seat fee. Model choice is administered through the Model Hub, with [models from OpenAI, Google, Anthropic, Amazon and several open providers](https://docs.glean.com/administration/llms) plus Glean's own Waldo model. A customer can use Glean's Universal Model Key or bring its own provider keys, in which case cross-cloud access is restricted: a GCP-based deployment cannot reach Amazon Bedrock and an AWS-based one cannot reach Vertex AI, with Anthropic the exception because it is reached directly. Premium models can be disabled entirely from the admin console, which is also the lever for keeping credit consumption down. ## Where it does not fit This is an administered platform, not something a team adopts on a Tuesday afternoon. There is no free plan, no trial, no sign-up and no published seat price; the entry point is a demo request, and deployment starts with an identity provider integration and connector credentials. A small company without an IT function has nothing to start from here. Cost predictability is the second caution. Seats cover search and fast chat, and a meaningful share of what the marketing pages demonstrate, which is agent runs, deep research, slide generation and premium models, is metered in credits whose per-unit rate is published as Variable. Model Hub usage is a separate commitment charged at provider token rates. Glean publishes [usage controls](https://www.glean.com/platform/cost-controls) for setting monthly limits per organization, department, user and agent, which is an admission that the meter matters. One figure sits oddly against the rest. The home page advertises [99.9%+ uptime across core search and AI services](https://www.glean.com/) as a statistic, while the only written service commitment in the pricing documents is a one-hour critical issue response time inside Premium Support. No uptime SLA is published. ## Glean price and terms **Terms** - Free plan or trial: No - Sign up without sales: No ## For AI agents - MCP server: Yes - API: Yes Read on https://docs.glean.com/glean-core-suite-pricing, 28 October 2026. ## What we checked on Glean ### What it costs to start **What the price counts** · Yes — Two published models: per-user per-month seats for Core Suite, and Enterprise Flex seats that bundle a pooled allowance of pay-per-use FlexCredits for advanced features. > With Enterprise Flex you get the simple budgeting of a per-user license, combined with a pooled allowance of pay-per-use credits when your organization extensively uses advanced Al features. > — https://docs.glean.com/glean-enterprise-flex-pricing · Glean Enterprise Flex, opening paragraph, checked 28 October 2026 **Free tier** · No — Licensed per user per month with an upfront usage commit; every call to action on the site is a demo request, and no self-serve or free tier is published. > Licensed on a per-user, per-month basis, Glean Core Suite includes: > — https://docs.glean.com/glean-core-suite-pricing · Glean Core Suite, paragraph introducing the inclusions table, checked 2 September 2026 **Self-serve signup** · No — Every call to action on the marketing site is a demo request, and setup begins with an administrator wiring the company identity provider into a new tenant. > Single Sign-On (SSO) is mandatory for Glean and will be the first thing configured when setting up your organization's Glean environment. > — https://docs.glean.com/administration/identity/sso/about · About Glean SSO, first paragraph, checked 28 October 2026 **Contract** · Partly — Seats are quoted per user per month, but model usage requires an upfront commit and two add-ons are sold as site-wide annual fees, so parts of the deal are committed rather than monthly. > Upfront commit for Model Hub Usage. Charged at model or hosting provider API rates. > — https://docs.glean.com/glean-core-suite-pricing · Glean Model Hub Usage table, Usage model and limits column, checked 28 October 2026 ### What it works with **Works with** · Yes — Glean publishes a browsable catalog of more than 275 native, MCP and Push API connectors, and connectors are included in the seat fee rather than sold separately. > 275+ out-of-the-box connectors Easily integrate 275+ apps across ecosystems out of the box. > — https://www.glean.com/platform/connectors · Connectors section, first feature block above the catalog, checked 28 October 2026 **Public API** · Yes — Documented REST APIs and SDKs cover search, chat, agents and indexing, with Python, Go, Java and TypeScript clients; LLM-backed calls are billed at Model Hub usage rates. > Glean provides APIs and tools for search, chat, agents, indexing, web embedding, remote MCP, and custom actions. > — https://www.glean.com/platform/api · FAQs, 'What APIs and SDKs does Glean provide?', checked 19 October 2026 **MCP server** · Yes — A remote MCP server exposes Glean search, chat, document read and agents as tools to external hosts, with 22 documented hosts and OAuth 2.1 authentication. > Bring Glean's permission-aware enterprise context into your preferred MCP hosts. > — https://docs.glean.com/administration/platform/mcp/about · Key benefits, Accessing Enterprise Context, checked 19 October 2026 ### What it does on its own **Acts on its own** · Yes — Autonomous agents plan their own approach from plain-language instructions and time-based triggers run them in the background, within tool-call and run-time guardrails. > Autonomous agents interpret your plain-language instructions to determine the best approach to solve complex enterprise use cases > — https://www.glean.com/ai-agents/agent-builder · AI agent builder, Autonomous agents section, checked 19 October 2026 **Limits on what it may do** · Partly — Write tools ask for confirmation unless an admin marks them eligible and the agent builder also enables it for that step, so unattended write access is a deliberate two-level opt-in. > This admin setting does not make the tool run automatically or change an existing Agent. An Agent builder must also configure the relevant step to run without confirmation. > — https://docs.glean.com/administration/tools/managing-tools/run-without-user-confirmation · Run tools without user confirmation, opening paragraph, checked 19 October 2026 **No code needed** · Yes — Agent Builder lets a business user describe an agent in plain language and have the steps generated, or assemble steps manually, with no code required either way. > Choose this option to describe your agent's purpose in plain language. Simply tell the Agent Builder what you want your agent to accomplish, and it will automatically generate the appropriate steps for you. > — https://docs.glean.com/agents/concepts/agent-builder · Getting Started, Build with Natural Language, checked 28 October 2026 ### What happens to your data **No training on your data** · Partly — On Glean's own model key the vendor states customer data is not used for model training and open models run under zero-retention terms; with bring-your-own keys the provider contract governs instead. > Get ZDR-compliant access to leading open and frontier models across providers. Your data isn’t used for model training, with consistent security across open and proprietary models. > — https://www.glean.com/platform/model-hub · Glean Universal Model Key section, checked 19 October 2026 **Retention you control** · Partly — Admin audit logs default to 30 days and a longer period must be arranged through an account manager, so retention is adjustable by request rather than a self-serve setting. > The default retention period of 30 days ensures you have sufficient historical data for typical troubleshooting and compliance requirements. > — https://docs.glean.com/administration/management/audit-logs/admin-audit-logs · Audit Log Retention, Default Retention Period, checked 28 October 2026 **Data stays in your region** · Yes — Preferred hosting regions are named in the US (Iowa), APAC (Taiwan) and EMEA (Netherlands), with other GCP and AWS regions supported for data-sovereignty requirements; tenants default to us-central1. > Glean recommends leveraging a preferred region for hosting your Glean tenant unless a specific country is required for data sovereignty purposes. > — https://docs.glean.com/get-started/prepare/self-hosted-deployment/gcp/supported-gcp-regions · Supported GCP regions, Preferred regions section, checked 19 October 2026 **Self-hosted** · Partly — Customer Hosted puts the single-tenant deployment inside the buyer's own AWS or GCP account, but Glean still deploys and manages it as a service rather than handing over software. > Glean deploys its tenant as a managed service in isolation within your own cloud environment (GCP, AWS). Previously known as Cloud-Prem. > — https://docs.glean.com/get-started/prepare/about-deployment · Glean deployment models, deployment model list, checked 19 October 2026 **Open source** · No — Closed, vendor-operated system: even in the customer's own cloud, altering or patching Glean services is unsupported. > In the Customer Hosted model, Glean doesn't support manually deploying or patching the Glean services, or altering any part of the Glean architecture. > — https://docs.glean.com/get-started/prepare/about-deployment · Customer Hosted section, warning callout, checked 2 September 2026 **Take your data out** · Partly — Usage data, audit logs and org charts export as CSV and GCE event logs support custom reporting, but no vendor page states whether unused FlexCredits survive the contract period. > You can review overall usage trends, break down consumption by feature and surface, and export data for your own reports. > — https://docs.glean.com/administration/management/usage/flexcredits-dashboard · Usage dashboard: Enterprise Flex, opening paragraph, checked 19 October 2026 ### Whether a company can buy it **Security audits** · Yes — The Trust Center names SOC 2, ISO 27001:2022, ISO/IEC 42001:2023, HIPAA and GDPR, and lists the matching report and certificate documents behind an access request. > Compliance SOC 2 ISO 27001:2022 ISO/IEC 42001:2023 HIPAA GDPR > — https://trust.glean.com/ · Overview tab, Compliance panel, checked 28 October 2026 **Single sign-on** · Yes — Both SAML and OIDC are supported with Okta, Entra ID, Google and generic SAML providers, and single sign-on is required rather than optional on this product. > Glean SSO utilizes standard authentication protocols such as OpenID Connect (OIDC) and Security Assertion Markup Language (SAML) > — https://docs.glean.com/administration/identity/sso/about · Understand Glean SSO, opening paragraph, checked 19 October 2026 **Audit log** · Yes — Admin audit logs record configuration and administrative actions with filtering and CSV export, but they deliberately exclude end-user activity, which lives in Insights instead. > Glean's Admin Audit Logs provide comprehensive visibility into administrative actions performed within your Glean instance. > — https://docs.glean.com/administration/management/audit-logs/admin-audit-logs · Audit Logs, opening paragraph, checked 19 October 2026 **Uptime promise** · Partly — The only written commitment is a one-hour critical response time inside Premium Support, licensed site-wide as an extra annual fee; no uptime guarantee is published. > 24x7 availability 1-hour critical issue response SLA > — https://docs.glean.com/glean-enterprise-flex-pricing · Glean Platform table, Premium Support row, Capabilities column, checked 28 October 2026 ## Glean alternatives - [Bloomfire](https://agentsindex.ai/bloomfire) · Price on request: Keeps a persistent semantic memory of connected systems, so AI answers from governed company knowledge. - [Algolia](https://agentsindex.ai/algolia) · Free plan, then $0.50 per 1k search requests: Hosted search and retrieval API with keyword, neural and agent layers, metered per 1K requests. - [Coveo](https://agentsindex.ai/coveo) · Price on request: Unifies search, recommendations and generative answers across many enterprise systems behind one permission-aware index. - [Moveworks](https://agentsindex.ai/moveworks) · Price on request: Enterprise AI assistant that answers from connected systems and runs IT, HR and finance tasks in chat. ## Questions about Glean ### How much does Glean cost? Glean gives its price on request. From docs.glean.com/glean-core-suite-pricing, checked 28 October 2026. ### Does Glean have an API or an MCP server? It has an API. It has an MCP server. ### Is Glean open source, and can you host it yourself? It is not open source. You can host part of it yourself. ### What have we checked on Glean? 20 facts, under these headings: What it costs to start, what it works with, what it does on its own, what happens to your data, whether a company can buy it. ### How do we check Glean? We hold 20 facts on Glean, quoted from 16 pages. Facts and price last checked 28 October 2026. How we check every listing: https://agentsindex.ai/methodology/ ## Sources and changes **Sources** (16) - https://docs.glean.com/glean-core-suite-pricing, read 28 October 2026 - https://docs.glean.com/administration/identity/sso/about, read 28 October 2026 - https://docs.glean.com/administration/management/audit-logs/admin-audit-logs, read 28 October 2026 - https://docs.glean.com/get-started/prepare/about-deployment, read 19 October 2026 - https://docs.glean.com/glean-enterprise-flex-pricing, read 28 October 2026 - https://trust.glean.com/, read 28 October 2026 - https://www.glean.com/, read 19 October 2026 - https://docs.glean.com/administration/management/usage/flexcredits-dashboard, read 19 October 2026 - https://docs.glean.com/administration/platform/mcp/about, read 19 October 2026 - https://docs.glean.com/administration/tools/managing-tools/run-without-user-confirmation, read 19 October 2026 - https://docs.glean.com/agents/concepts/agent-builder, read 28 October 2026 - https://www.glean.com/ai-agents/agent-builder, read 19 October 2026 - https://docs.glean.com/get-started/prepare/self-hosted-deployment/gcp/supported-gcp-regions, read 19 October 2026 - https://www.glean.com/platform/api, read 19 October 2026 - https://www.glean.com/platform/connectors, read 28 October 2026 - https://www.glean.com/platform/model-hub, read 19 October 2026 **Updates** (1) - 28 October 2026: Free tier, Price, What it does ## Is this yours? AI assistants like ChatGPT, Claude and Perplexity opened AgentsIndex pages 1,131 times from 17 October to 29 October. Claim Glean to edit it from your dashboard: https://agentsindex.ai/claim/glean