# Fin by Intercom > Source: https://agentsindex.ai/intercom-fin AI agent for support teams that answers customers across phone, email, chat and Slack, billed per outcome. - Best for: Intercom Fin is best for support leaders who want AI to resolve conversations across chat, email, and helpdesk workflows. Starting price $0.99 per outcome From [intercom.com/pricing](https://www.intercom.com/pricing), checked 12 November 2026 - MCP server Not stated - API Yes - Open source Not stated - Self-host Not stated [Docs](https://developers.intercom.com/) What we checked - Pages last read: 12 November 2026 - Facts checked: 1 fact From 1 source, read 31 October 2026 - AI answers: Not named in any of 62 Buyer questions, our November check [How we check](https://agentsindex.ai/methodology) [Editorial policy](https://agentsindex.ai/editorial-policy#not-for-sale) [Visit Fin by Intercom](https://agentsindex.ai/go/intercom-fin) [Compare](https://agentsindex.ai/compare?cat=customer-service-agents&products=intercom-fin) ## At a glance - Category: [Customer service agents](https://agentsindex.ai/categories/customer-service-agents) - Tags: Free trial ### For developers - Runs: Cloud ### Security - Compliance: SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001, HIPAA, GDPR ## Fin by Intercom in our research ## What is Fin by Intercom? Intercom Fin is an AI customer agent and helpdesk platform for support, sales, and commerce teams that automates customer conversations without losing context. It combines Customer Agent, AI Engine, Training and Testing, Analytics, Messenger, shared inbox and ticketing, and a workflows automation builder, with integrations for Salesforce, HubSpot, Slack, Zapier, and Stripe. Intercom says 30,000+ companies use its products, including Linktree, Robin, and Synthesia, and Fin can also run with existing helpdesks such as Salesforce. Plans run Essential $29 per seat/mo, Advanced $85 per seat/mo, Expert $132 per seat/mo, and Fin AI Agent $0.99 per outcome. ## What Fin does well Fin can be live on an existing helpdesk (Salesforce, HubSpot, Freshdesk, Zendesk via API/MCP) in under an hour without a migration project, and it works across chat, email, voice, WhatsApp, SMS and Slack from one configuration. The clearest independent evidence of real-world performance comes from Anthropic's own published case study: after roughly two years of tuning, Fin is involved in 80% of Anthropic's incoming support queries, resolves 79% of the conversations it touches, and now closes 63% of Anthropic's total support volume end-to-end (about 560,000 resolutions/month), up from 'nearly half' of conversations in its first weeks live. Anthropic picked Fin after evaluating build-vs-buy and has publicly credited the underlying Claude models for answer quality. Intercom was also an early mover on usage-based AI pricing (charging per resolved outcome rather than per seat) starting in 2023, a model most competitors have since copied. ## Resolution rate: what the number measures Fin's own marketing claims a 76% average resolution rate across 12,000+ AI Agent customers (30,000+ companies use the broader Fin/Intercom product line). VentureBeat reported in March 2026, based on benchmarks Intercom shared with the outlet, that Fin's average resolution rate had grown from 23% at 2023 launch to 67%, rising roughly 1 percentage point per month since — a trajectory consistent with today's higher vendor figure. VentureBeat also noted Intercom declined to name the base model behind its 'Apex' model, despite describing itself as transparent, and could not independently verify the vendor-supplied benchmark comparisons against GPT-5.4 and Claude. Separately, a cluster of blog posts (Builts AI, CloneDesk and similar sites) claim independently-tested resolution rates in the 38–53% range; these sites sell competing AI-support or automation services and don't disclose that conflict prominently, so treat their specific numbers as competitor marketing rather than neutral benchmarks. The one number we could trace to a specific, named customer with public attribution is Anthropic's 79%. ## How outcome-based pricing works As of today, Fin costs $0.99 per 'outcome' on every plan. Used with the Intercom helpdesk, that's layered on top of per-seat pricing: Essential from $29/seat/month, Advanced from $85/seat/month, Expert from $132/seat/month (annual billing; roughly 25-30% more if billed monthly). Used standalone with another helpdesk, it's $0.99/outcome with no seats required but a 50-outcome/month minimum and custom quoting via sales. Per Intercom's own help documentation, an outcome is billed once per conversation and includes a 'confirmed resolution' (the customer says it helped) as well as an 'assumed resolution' — the customer simply doesn't reply again after Fin's last answer, whether or not they were actually satisfied. Reported G2 reviews cite this outcome-based model as the most common source of pricing complaints, with costs described as unpredictable and rising quickly at higher volume once seats and outcomes are both scaling. ## Ownership in transition: the pending Salesforce acquisition In May 2026 Intercom renamed its corporate entity to Fin, and on June 15, 2026 Salesforce announced a definitive agreement to acquire Fin for approximately $3.6 billion — Salesforce's largest AI-agent acquisition to date. The deal is expected to close in Salesforce's fiscal Q4 2027, subject to regulatory clearance, and had not closed as of this listing. Fin was founded as Intercom in 2011, raised roughly $292M in venture funding, and was last valued around $1.3B in a 2018 private round — the acquisition price represents a large step up from that figure. Fin currently markets itself as helpdesk-agnostic (works with Salesforce, HubSpot, Freshdesk and others), but Salesforce is also the maker of the competing Agentforce product line; buyers who are not already on Salesforce and who value long-term platform independence should treat the roadmap and continued multi-helpdesk support as an open question until the deal closes and Salesforce states its integration plans. ## Security, compliance, and one recent incident Intercom/Fin publishes a real security page (not just marketing copy) listing SOC 2 Type II, ISO 27001, ISO 42001 (AI governance), ISO 27701 (privacy) and AIUC-1 (an AI-agent-specific standard) certifications, plus GDPR/CCPA compliance and a self-serve trust center for audit reports. On April 30, 2026, Intercom's official 'intercom-client' npm package (7.0.4) was compromised for about two hours as part of the 'Shai-Hulud' supply-chain worm campaign: attackers used a stolen CI/CD credential (not a stolen maintainer account) to publish a version containing a credential-harvesting payload, affecting a package with roughly 361,000 weekly downloads. GitHub's security advisory rates it CVSS 9.3 (critical); Intercom pulled the package and the community coordinated a fix within the exposure window. This is a CI/CD pipeline compromise on a client SDK, not a breach of Fin's hosted infrastructure or customer data — but it's a data point on their software-supply-chain security posture worth knowing. Our take Check whether your rollout depends on the Fin AI Agent usage model or a seat-based plan. The listing includes both $0.99 per outcome and seat tiers from $29 to $132 per seat/mo, so the billing shape matters before committing. ## How much does Fin by Intercom cost? Prices excluding tax, as Fin by Intercom publishes them. - Fin AI Agent · $0.99 per outcome, 50 outcomes a month minimum - Fin with the Intercom helpdesk · $0.99 per outcome plus $19 per helpdesk seat a month [![Fin by Intercom](https://agentsindex.ai/img/1024/screenshots/intercom-fin/pricing.webp)](https://agentsindex.ai/img/1920/screenshots/intercom-fin/pricing.webp) Pricing page, captured 18 October 2026 [intercom.com/pricing](https://www.intercom.com/pricing), checked 12 November 2026 - Free trial: 14 days ### All plans and limits | Plan | Price | Lite seats | | --- | --- | --- | | Essential | $19 per seat a month | Not stated | | Advanced | $85 per seat a month | 20 free | | Expert | $132 per seat a month | 50 free | | Fin AI Agent | From $0.99 per Fin outcome | Not stated | Read 9 November 2026 from [intercom.com/pricing](https://www.intercom.com/pricing). ## What we checked on Fin by Intercom What it costs to start Yes ### What the price counts Fin uses outcome-based billing at a stated rate for each counted outcome. > Fin is priced at $0.99 per outcome. FAQs, ‘How is Fin AI Agent priced?’ [intercom.com/pricing](https://www.intercom.com/pricing) Checked 31 October 2026 ## Fin by Intercom alternatives - [Botpress](https://agentsindex.ai/botpress) · AI support agents and a built-in helpdesk, priced per conversation with no per-seat fee and AI usage included. · Free Checked 1 Nov · Freemium GDPR SOC 2 · [Visit](https://agentsindex.ai/go/botpress) - MCP server - API - Open source - Self-host - [PolyAI](https://agentsindex.ai/polyai) · Enterprise voice and chat agents on PolyAI's own Raven models, built and shipped from Agent Studio. · From $0.02 per minute Checked 25 Oct · GDPR ISO 27001 SOC 2 · [Visit](https://agentsindex.ai/go/polyai) - MCP server - API - Open source - Self-host - 2 more alternatives · All 4 publish a price. - [Aissist](https://agentsindex.ai/aissist) Free, then $0.09 per interaction Agents for support and sales chats that work within the helpdesk you already use, capped at 60 cents per resolution. - [VoiceFleet](https://agentsindex.ai/voicefleet) From about $110 a month AI voice receptionist that books through calendars and booking systems, with a two-tier MCP server. ## Where we've written about Fin by Intercom - [Aissist.io review (2026): pricing, pros and cons](https://agentsindex.ai/blog/aissist-pricing-use-cases-alternatives) - [AI support agents: what each costs per resolved chat](https://agentsindex.ai/blog/ai-customer-service-agents-cost-per-resolution) ## Questions about Fin by Intercom - How much does Fin by Intercom cost?: Fin by Intercom costs $0.99 per outcome. From intercom.com/pricing, checked 12 November 2026. - Does Fin by Intercom have an API or an MCP server?: It has an API. - What have we checked on Fin by Intercom?: 1 fact, under one heading: What it costs to start. - How do we check Fin by Intercom?: We hold 1 fact on Fin by Intercom, quoted from 1 page. Facts last checked 31 October 2026. Price last checked 12 November 2026. [How we check every listing](https://agentsindex.ai/methodology) ## Sources and changes Last changed 12 November 2026 Sources 1 - Read 9 November 2026 · [intercom.com](https://www.intercom.com/pricing) /pricing ## Is this yours? Claim it free, then see who reads this page and carry the verified owner mark. You confirm it with an email at intercom.com. [Claim this listing](https://agentsindex.ai/claim/intercom-fin?from=owner-line) [Get Featured](https://agentsindex.ai/claim/intercom-fin?from=owner-line&next=featured) [Report an error](mailto:hello@agentsindex.ai?subject=Report%20an%20error%3A%20Fin%20by%20Intercom%20(intercom-fin)&body=What%20is%20wrong%20on%20the%20page%2C%20and%20where%20on%20the%20product) if a fact is wrong.