Gorgias

What does Gorgias do?

Gorgias handles ecommerce customer conversations by centralizing email, live chat, social, SMS, and voice into one helpdesk, then layering AI Agent and workflow automation on top. Teams can route tickets, apply macros and rules, and use the customer sidebar and timeline to keep context attached to every interaction. The AI side is built to answer pre- and post-sales questions, handle returns and refunds, edit orders and subscriptions, and suggest product recommendations without forcing agents to switch tools. At scale, Gorgias says it serves 17,000 brands and supports 100+ apps, with 500K daily interactions and 40% of Shopify brands using the platform. Customer stories show outcomes like 56% automation in under 2 months for Orthofeet, 23x ROI on AI Agent for Arc'teryx, and a 50% repeat customer rate maintained during hypergrowth at Cabau Lifestyle. Security pages note Google Cloud Platform infrastructure, SOC 2 Type II certification, encrypted backups, and SSO for Google and Microsoft 365.

Why use Gorgias?

• Built for ecommerce workflows, so support can handle orders, returns, subscriptions, and product questions in one place.
• AI Agent is trained on millions of scenarios, which helps teams automate repetitive conversations without losing brand context.
• The platform combines omnichannel support with workflow controls like routing, rules, and macros for faster handling.
• Security features include SOC 2 Type II, encrypted backups, and SSO for Google and Microsoft 365.
• The app ecosystem includes 100+ apps and named connections like Shopify, Klaviyo, Recharge, Loop Returns, and Yotpo.

Who is Gorgias for?

• Ecommerce support teams that need one inbox for high-volume shopper conversations.
• CX leaders who want automation to reduce repetitive tickets and speed responses.
• Operations managers who need routing, permissions, and reporting across support workflows.
• Revenue-focused support teams that want conversations to contribute to sales.
• Brands with complex post-purchase questions around orders, returns, and subscriptions.

What are Gorgias's key features?

What does Gorgias integrate with?

• Shopify
• BigCommerce
• Magento
• WooCommerce
• Loop Returns
• Yotpo
• Recharge
• Bloomreach
• Attentive
• 411Gen Influencer Commerce
• Ada
• Address Guard
• AfterShip Returns Center
• AfterShip Tracking
• AgentsOnly
• AI Agent by My AskAI
• AI Agents by Eesel
• Aircall
• Aissist.io
• Alloy Automation
• Amphora
• Answerbase
• Argoid Upsell Cross-sell AI
• ARPU
• Asyntai AI Agent
• Audmate
• Autopilot
• Awtomic Subscriptions
• Baback Returns
• Base44 Integration

What are Gorgias's use cases?

How does Gorgias work?

1. Connect your first store and support channels in Helpdesk, then pull conversations into one inbox so agents can see email, chat, and social requests together.
2. Set up Ticket Management with Routing and Rules to send orders, returns, and subscription issues to the right queue before they pile up.
3. Add AI Agent and AI Assistance to automate repetitive replies, surface suggested responses, and handle common shopper questions faster.
4. Link Integrations like Shopify, Loop Returns, and Recharge so agents can check order status, process returns, and manage subscriptions without switching tabs.
5. Track results in Performance Reporting and Tailored Dashboards, then refine Macros, SLAs, and User Permissions to improve speed, consistency, and control.

How much does Gorgias cost?

Frequently asked questions