incident.io
What is incident.io?
Incident.io is an incident response platform for engineering teams that coordinates alerts, triage, and follow-up in Slack or Microsoft Teams. It combines On-call, Response, AI SRE, Status Pages, and Integrations to help responders investigate faster and keep updates in one place. Customers include Intercom, Netflix, and Etsy. Plans run Basic free, Team $19/month, Pro $25/month, Enterprise custom, and On-call $20/month.
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At a glance
- Incident.io is best for engineering teams who need faster, coordinated incident response in Slack or Teams.
- Basic Free; Team $19; Pro $25; Enterprise Let's talk; On-call $20
What does incident.io do?
Incident.io handles incident response by pulling alerts, coordination, and follow-up into one Slack- or Microsoft Teams-native workflow. Its AI platform can name an incident from the initial alert, triage whether it needs immediate action, and help teams investigate by surfacing recent code changes and past actions. From there, responders can collaborate in one place, share updates, and move toward resolution with suggested next steps and follow-ups. At scale, the platform is built around over 40 alert sources and millions of alerts delivered, with customers such as Intercom, Netflix, and Etsy using it in production. The product also extends into on-call, status pages, workflows, and a mobile app, so teams can manage the full incident lifecycle without stitching together separate tools. Incident.io states 99.99% reliability for the service and 99.999% uptime for its status infrastructure, while its security page says it is SOC 2 Type I & II and GDPR compliant.
Why use incident.io?
- It combines on-call, response, and status pages in one workflow, reducing the handoffs that slow incident handling.
- AI helps before and during the incident by naming alerts, triaging urgency, and suggesting next steps from similar incidents.
- Slack and Microsoft Teams native response keeps responders in the tools they already use, which lowers adoption friction.
- Over 40 alert sources and API-based extensibility make it easier to connect existing monitoring and paging systems.
- Named customers like Intercom, Netflix, and Etsy show it can support teams operating at real production scale.
Who is incident.io for?
- Engineering teams who want to coordinate incidents without leaving Slack or Microsoft Teams.
- On-call responders who need flexible paging, routing, and schedule management.
- Incident managers who want AI help with triage, investigation, and follow-up.
- Platform teams who need status pages, workflows, and integrations in one system.
- Operations leaders who want more consistent incident handling across the organization.
What are incident.io's key features?
On-call
Set flexible on-call schedules with shadow rotations, holiday calendars, cover requests, and overrides to route alerts to the right responder.
Response
Run incidents in Slack or Microsoft Teams with a shared workflow for updates, decisions, and coordination across the response team.
AI SRE
Use AI SRE to generate incident summaries, suggested follow-ups, and related incidents, helping teams move from alert to action faster.
Status Pages
Publish public, private, or internal status pages and subscribe customers to updates, so communication stays consistent during outages.
Integrations
Connect incident.io to Slack, Microsoft Teams, Jira, GitHub, PagerDuty, Datadog, Zendesk, and over 40 alert sources for end-to-end incident handling.
Workflows
Automate incident creation, alert routing, and post-incident steps with API and Terraform support, reducing manual work during high-pressure moments.
Insights
Track incident trends and response performance with advanced insights, helping teams spot recurring issues and improve reliability over time.
Live transcription
Capture live transcription, key moments, and real-time summaries during incidents, giving responders a searchable record without manual note-taking.
What does incident.io integrate with?
- Slack
- Microsoft Teams
- Asana
- ClickUp
- GitHub
- GitLab
- Jira
- Linear
- Shortcut
- Zendesk
- Backstage
- Cortex
- OpsLevel
- ServiceNow
- AWS SNS
- AppOptics
- BugSnag
- Checkly
- Chronosphere
- Coralogix
- Zoom
- Crowdstrike
- Datadog
- Dynatrace
- Elastic
- Grafana
- New Relic
- Opsgenie
- PagerDuty
- Prometheus
What are incident.io's use cases?
Incident managers triage faster
Incident managers who want AI help with triage, investigation, and follow-up use incident.io to turn a noisy alert into a coordinated response. They lean on AI SRE and Triage to summarize what changed, assign the right owners, and keep the incident moving toward resolution.
On-call routing for responders
On-call responders who need flexible paging, routing, and schedule management use incident.io to make sure the right person is reached every time. With On-call and Flexible routing, they can handle shadow rotations, holiday coverage, and overrides without manual coordination.
Slack-native response for engineering
Engineering teams who want to coordinate incidents without leaving Slack or Microsoft Teams use incident.io to create an incident in seconds and manage the whole response in chat. Response and Workflows help them capture decisions, assign tasks, and keep everyone aligned until the incident is closed.
Status updates for platform teams
Platform teams who need status pages, workflows, and integrations in one system use incident.io to publish updates and keep customers informed during outages. Status Pages and Integrations connect incident handling to the rest of their stack, so updates stay consistent and visible.
How does incident.io work?
- Connect Slack or Microsoft Teams first, then create an incident from the channel so responders can coordinate where they already work. Incident.io opens the Response flow and starts capturing the timeline.
- Add your on-call schedules and routing rules in On-call, including shadow rotations, holiday feeds, and cover requests. This ensures alerts reach the right responder without manual paging.
- Use AI SRE and Triage to summarize the alert, suggest next steps, and surface related incidents. Let the incident manager steer Investigation while the team stays aligned on the same context.
- Run the incident through Workflows to assign actions, capture decisions, and publish updates. Share progress with Status Pages so customers and internal stakeholders see consistent communication.
- Review Insights and post-incident outputs after resolution to spot patterns, improve response, and tighten future handling. Keep using Integrations to connect ticketing, monitoring, and support tools.
How much does incident.io cost?
Basic
Free- Forever
- Everything you need to get started with incident management
- Single team on-call
- A status page
- Essential incident automation
Team
$19- Annual discount
- $19
- Per user / month
- For Incident Response
- Slack or Microsoft Teams native incident response
- Multi-team on-call and alerting
- A status page
- Supercharged AI and automation
- On-call
- + $10 per user / month
- Available on
- Slack
- Teams
Pro
$25- Per user / month
- For Incident Response
- Everything from Team, plus:
- Insights
- Customizable post-incident processes
- Private incidents and policies
- On-call
- + $20 per user / month
- Available on
- Slack
- Teams
- Talk to an expert
Enterprise
Let's talk- Our team will put together a custom proposal to suit your needs
- Incident management for enterprise-wide deployment
- Everything from Pro, plus:
- Designated customer success manager
- Access control
- Multiple environments
- Enterprise grade security
- Live phone support
- Support SLAs
- Available on
- Slack
- Teams
- Talk to an expert
On-call
$20- Per user / month
- Alerts routing, grouping & insights
- Flexible schedules, with shadow rotations and holiday calendars
- Cover requests and overrides
- Migration support
Frequently asked questions
What is incident.io?
Incident.io is an incident response platform for engineering teams that coordinates alerts, triage, and follow-up in Slack or Microsoft Teams. It combines On-call, Response, AI SRE, Status Pages, and Integrations to help responders investigate faster and keep updates in one place. Customers include Intercom, Netflix, and Etsy. Plans run Basic free, Team $19/month, Pro $25/month, Enterprise custom, and On-call $20/month.
How much does incident.io cost? Is it free?
Incident.io has a free plan, with paid tiers including Team at $19, Pro at $25, Enterprise at Let's talk.
What is incident.io used for? Who is it for?
Incident.io is used for On-call, Response, and AI SRE. It's built for Engineering teams, On-call responders, and Incident managers.
Does incident.io have an API and what does it integrate with?
Incident.io doesn't publish a public API. It integrates with Slack, Microsoft Teams, Asana, ClickUp, GitHub, and 25 more.
Editor's read
Check whether you need the separate On-call plan or the incident-response plans, since On-call is priced separately at $20/month per user. Also verify whether your team needs Pro's advanced insights and private incidents, which are not included in Team.
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