FourKites
What is FourKites?
FourKites is a supply chain control tower for enterprise shippers that turns real-time logistics data into automated action. It combines digital twins, Agentic AI, Visual AI, and Conversational AI to handle exceptions across shipments, facilities, inventory, and assets. The platform is used by 1,600+ global brands, including Atkore, Bayer, and Smithfield, and it tracks 3.2 million shipments daily across 200+ countries and territories.
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At a glance
- FourKites is best for supply chain teams that need real-time visibility and automated exception handling across complex networks.
What does FourKites do?
FourKites runs an intelligent control tower that turns real-time supply chain data into automated action. Its real-time network feeds continuously updated digital twins, while AI-powered Digital Workers handle routine decisions, coordination, and exception response across shipments, facilities, inventory, and assets. The platform is built to move teams from reactive tracking to proactive orchestration, with Visual AI for facility operations, Analytical AI for asking questions and generating insights, and Conversational AI for instant answers. At scale, FourKites tracks 3.2 million shipments daily across 200+ countries and territories, connecting more than 1.1M carriers and 98% of the world's ocean traffic. More than 1,600 global brands use the network, including 9 of the top-10 CPG companies and 18 of the top-20 food and beverage companies. Customers like Eastman and Coca-Cola use it to reduce manual work, improve response times, and coordinate supply chain actions across logistics, finance, procurement, and customer service.
Why use FourKites?
- Its real-time network combines shipment, carrier, facility, lane, dwell-time, and lead-time data into one operational view.
- Digital twins let teams see the impact of changes on customers, orders, inventory, and revenue before they escalate.
- AI-powered Digital Workers can take routine actions 24/7, reducing manual intervention and communication overhead.
- The platform learns from a large cross-customer network while maintaining privacy, so models improve with use.
- It spans logistics, finance, procurement, and customer service, which helps break down handoff gaps between teams.
Who is FourKites for?
- Supply chain operations leaders who need proactive orchestration instead of reactive tracking.
- Logistics and transportation teams who want faster exception resolution across shipments and carriers.
- Warehouse and yard teams who need automated scheduling and facility coordination.
- Customer service and procurement teams who need shared supply chain context for faster responses.
- Enterprise shippers who manage complex, multi-mode networks across regions and partners.
What are FourKites's key features?
Top Supply Chain Platform
Unifies supply chain operations across 200+ countries and territories, helping teams monitor 3.2M daily shipments and act on exceptions faster.
Better Data
Connects 1.1M carriers and suppliers into one network, improving shipment data quality so planners can trust status updates and exception signals.
Better Decisions
Uses 117M lessons annually and 40% better predictive accuracy to surface likely delays, helping teams choose actions before service slips.
Better Automations
Automates routine exception handling with 450+ models deployed, cutting manual interventions and speeding resolution across daily shipment workflows.
Agentic AI
Runs autonomous supply chain actions with AI agents, supporting 3M+ daily decisions and reducing communication overhead for operations teams.
Visual AI
Applies AI to visual supply chain monitoring in the control tower, helping teams spot issues across 1.9M+ actively monitored locations.
Conversational AI
Lets teams ask questions and get operational answers through AI workflows, including Slack-based collaboration for faster issue follow-up.
Autonomous Resolution
Resolves many exceptions without manual work, with 85% of exceptions resolving themselves and 60% faster issue resolution through autonomous action.
What does FourKites integrate with?
- Slack
- Fortune 2000 shippers
- FedEx
What are FourKites's use cases?
Supply chain orchestration for leaders
Supply chain operations leaders use FourKites to move from reactive tracking to proactive orchestration across a complex network. They rely on Intelligent Control Tower and Unified Orchestration to spot disruptions early, prioritize the right exceptions, and keep shipments moving toward service targets.
Exception resolution for logistics teams
Logistics and transportation teams use FourKites to resolve shipment and carrier issues faster. With Autonomous Resolution and Conversational AI, they can surface the next best action, coordinate responses, and cut the back-and-forth that slows down delivery recovery.
Shared context for service teams
Customer service and procurement teams use FourKites to answer status questions with the same live supply chain context as operations. Better Data and Better Decisions help them respond faster, reduce internal escalations, and give customers clearer delivery updates.
Yard scheduling for warehouse teams
Warehouse and yard teams use FourKites to coordinate arrivals, appointments, and facility flow. Appointment Manager and Digital Workers help them automate scheduling work, reduce congestion at the dock, and keep inbound and outbound moves on time.
How does FourKites work?
- Connect your first shipment, carrier, or facility data source with Data Connector or Carrier Connect, then bring live movement signals into the Top Supply Chain Platform.
- Map your network in Real-Time Network and Digital Twins so teams can see lanes, locations, and dependencies before delays spread across operations.
- Set up Intelligent Control Tower and My Workspace to prioritize exceptions, assign owners, and keep planners focused on the shipments that matter most.
- Activate Agentic AI, Conversational AI, and Visual AI to surface issues, recommend actions, and help users ask questions in plain language.
- Turn on Autonomous Resolution and Better Automations to close routine exceptions faster, then monitor outcomes in Advanced Analytics and Custom Insights.
Frequently asked questions
What is FourKites?
FourKites is a supply chain control tower for enterprise shippers that turns real-time logistics data into automated action. It combines digital twins, Agentic AI, Visual AI, and Conversational AI to handle exceptions across shipments, facilities, inventory, and assets. The platform is used by 1,600+ global brands, including Atkore, Bayer, and Smithfield, and it tracks 3.2 million shipments daily across 200+ countries and territories.
What is FourKites used for? Who is it for?
FourKites is used for Top Supply Chain Platform, Better Data, and Better Decisions. It's built for Supply chain operations leaders, Logistics and transportation teams, and Warehouse and yard teams.
Does FourKites have an API and what does it integrate with?
FourKites doesn't publish a public API. It integrates with Slack, Fortune 2000 shippers, FedEx.
Editor's read
Check whether your team needs the autonomous resolution layer or mainly visibility. FourKites says 85% of exceptions resolve themselves and 60% faster issue resolution, so validate which exception types still require manual review in your workflow.
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