PagerDuty
What is PagerDuty?
PagerDuty is an incident response and operational coordination platform for operations teams that turns alerts, schedules, escalation policies, and automation into a single response flow. It combines Incident Management, AI Agents, Automation, Status Pages, and AIOps, and it integrates with Slack, Jira, ServiceNow, AWS, GitHub, Datadog, Microsoft Azure, and Google Cloud. Customers include FOX, Zoom, Spotify, Twilio, Vodafone, and Cox Automotive. Plans run Free $0, Professional $25/month, Business $49/month, and Enterprise custom.
Last verifiedHow we evaluate
At a glance
- PagerDuty is best for operations teams who need faster incident response and coordinated on-call workflows.
- Free $0; Professional $25; Business $49; Enterprise Custom
- Yes — The platform advertises extensive APIs and integrations.
What does PagerDuty do?
PagerDuty handles incident response and operational coordination by turning alerts, schedules, escalation policies, and automation into a single response flow. Teams can route incidents with dynamic notifications, use incident workflows to trigger actions, and add AI-driven triage so the right people see the right issue faster. The platform also supports status pages and post-incident reviews, so response does not stop at the first acknowledgement. At scale, PagerDuty says it supports 30,000 organizations, 1,000,000+ users, and 750+ integrations, with AI trained on billions of interactions from millions of incidents across over 30,000 companies. Customers such as FOX, Zoom, Spotify, Twilio, Vodafone, and Cox Automotive appear on its site. The platform advertises extensive APIs and integrations, plus MCP for connecting AI-enabled tools to PagerDuty data and actions.
Why use PagerDuty?
- Its 750+ integrations let teams connect monitoring, chat, ticketing, and AI tools without stitching together a custom response stack.
- The platform combines incident management, automation, and AI agents so teams can move from alert to action in one workflow.
- PagerDuty's scale data gives buyers confidence it is built for high-volume operations, not just small-team paging.
- MCP and extensive APIs make it easier to connect AI-enabled tools and automate actions across existing systems.
- Security certifications and FedRAMP Low authorization support buyers with stricter compliance requirements.
Who is PagerDuty for?
- SRE and reliability teams who need faster triage and clearer escalation paths.
- IT operations managers who want standardized incident handling across multiple services.
- Customer support leaders who need status updates and tighter engineering handoffs.
- Security operations teams who need coordinated response during urgent disruptions.
- Platform engineers who want API-driven automation around operational workflows.
What are PagerDuty's key features?
Incident Management
Coordinate incidents with on-call schedules, escalation policies, and API calls included; teams like FOX and Zoom use it to reduce response time and disruption.
AI Agents
Use SRE Agent, Scribe Agent, Shift Agent, and Insights Agent to summarize incidents, route work, and surface next steps across PagerDuty workflows.
Status Pages
Publish internal and external status pages, with external pages supporting up to 500 subscribers, so customers and teams get timely incident updates.
Automation
Build incident workflows with conditionals, loops, delays, and advanced actions; connect them to Slack, Jira, ServiceNow, and AWS for faster response.
AIOps
Analyze 16 years of data and 12 Billion+ events per year to cut noise, detect patterns, and prioritize the incidents that need attention.
Smart alerting
Filter and prioritize alerts using 750+ integrations and 40+ data connectors, helping teams reduce alert noise and focus responders.
Bi-directional sync
Sync custom fields with ServiceNow in both directions, keeping incident records aligned across systems without duplicate manual updates.
Open APIs & MCP
Use extensive APIs and MCP support to connect PagerDuty with GitHub, Datadog, Microsoft Azure, and Google Cloud in custom workflows.
What does PagerDuty integrate with?
- Slack
- Microsoft Teams
- GitHub
- AWS
- Cursor
- Datadog
- Zoom
- Jira
- Microsoft Azure
- Salesforce
- Anthropic Claude
- Zendesk
- Google Cloud
- FOX
- Spotify
- Twilio
- Vodafone
- Cox Automotive
- TUI
- Carrefour
- Netflix
- Chipotle
- Cisco
- Cloudflare
- NVIDIA
- DocuSign
- Atlassian Jira (Cloud)
- Atlassian Jira (Server)
- Bitbucket
- CyberArk
What are PagerDuty's use cases?
SRE triage and escalation
SRE and reliability teams use PagerDuty to cut through alert storms and route the right responder fast, using Smart alerting and Dynamic routing to reduce noise and speed escalation. They keep incidents moving with Incident Management and Unified response so outages are handled consistently.
Standardized IT incident handling
IT operations managers use PagerDuty to standardize how multiple services are handled during outages, using Automation and Incident Management to apply the same workflow every time. They can coordinate handoffs across teams and keep response steps consistent as incidents move from detection to resolution.
Support status updates and handoffs
Customer support leaders use PagerDuty to keep customers informed during service disruptions, using Status Pages to publish timely updates without manual back-and-forth. With Bi-directional sync, they can align support and engineering on the same incident details and reduce missed handoffs.
Security response coordination
Security operations teams use PagerDuty to coordinate urgent response when disruptions or threats demand immediate action, using AI Agents and Automation to accelerate the first steps. They can centralize response work in Incident Management and keep stakeholders aligned through a single operational workflow.
How does PagerDuty work?
- Connect your first alert source or integration, then map incoming signals into Incident Management so PagerDuty can start detecting and grouping operational issues.
- Set up Smart alerting and Dynamic routing to reduce noise, route incidents to the right team, and keep escalation paths clear from the first notification.
- Define response workflows with Automation and Unified response, adding roles, escalation policies, and handoff steps that match how your team actually works.
- Publish updates through Status Pages and use Bi-directional sync to keep support, engineering, and stakeholders aligned on incident progress.
- Review outcomes in Post-incident reviews, then refine rules, workflows, and AI Agents so each incident becomes faster and more consistent over time.
How much does PagerDuty cost?
Free
$0- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
$25- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time credits)
Business
$49- Custom Fields
- Expanded set of triggers and actions on Incident Workflows
- Admin features
- Multi-year historical data access
- Internal Status Pages
- PagerDuty Advance (5,000 one-time credits)
Enterprise
Custom- Full Chat Experience with Slack Actions
- Incident Workflows: Actions
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time credits)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Frequently asked questions
What is PagerDuty?
PagerDuty is an incident response and operational coordination platform for operations teams that turns alerts, schedules, escalation policies, and automation into a single response flow. It combines Incident Management, AI Agents, Automation, Status Pages, and AIOps, and it integrates with Slack, Jira, ServiceNow, AWS, GitHub, Datadog, Microsoft Azure, and Google Cloud. Customers include FOX, Zoom, Spotify, Twilio, Vodafone, and Cox Automotive. Plans run Free $0, Professional $25/month, Business $49/month, and Enterprise custom.
How much does PagerDuty cost? Is it free?
PagerDuty has a free plan, with paid tiers including Professional at $25, Business at $49, Enterprise at Custom.
What is PagerDuty used for? Who is it for?
PagerDuty is used for Incident Management, AI Agents, and Status Pages. It's built for SRE and reliability teams, IT operations managers, and Customer support leaders.
Does PagerDuty have an API and what does it integrate with?
The platform advertises extensive APIs and integrations. It integrates with Slack, Microsoft Teams, GitHub, AWS, Cursor, and 25 more.
Editor's read
Check the external status page ceiling before rollout: Professional includes up to 250 subscribers, while Business raises that to 500. If customer-facing incident updates need a larger audience, confirm whether Enterprise is required for your workflow.
Explore other Workflow Automation
