Writer
What is Writer?
Writer is an enterprise AI platform for teams that need governed workflows grounded in company data. It combines WRITER Agent, AI Studio, and a Knowledge Graph with Trust & security, Connectors, and Voice profiles to move work from prompt to polished asset. It integrates with Slack, Snowflake, Gmail, Microsoft SharePoint, HubSpot, Microsoft Teams, Semrush, and AWS. Plans run Starter free and Enterprise custom.
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At a glance
- WRITER is best for enterprise teams who need governed AI workflows grounded in company data.
- Starter Free; Enterprise Custom
- 14 days, no credit card
What does Writer do?
WRITER handles enterprise AI work by combining an agentic interface, AI Studio, and a Knowledge Graph that grounds outputs in company context. Teams can route tasks through Playbooks, use brand and voice profiles to keep outputs consistent, and connect the system to data and tools so work can move from prompt to polished asset with less manual coordination. Behind the scenes, WRITER is built for scale: the company says hundreds of leading enterprises trust it, and its Knowledge Graph is designed to retrieve relevant context more accurately than traditional vector-based RAG. The platform is grounded in Palmyra LLMs trained on 1 trillion tokens of quality data, and WRITER cites a five-year track record of AI research and LLM innovation. Customers include Salesforce and KPMG, and the site shows outcomes like 57% faster time to market and 2,400 hours saved per month in customer examples.
Why use Writer?
- Its Knowledge Graph uses graph-based retrieval, which helps teams get more accurate context than traditional vector RAG.
- WRITER pairs agent orchestration with governance, so enterprises can automate work without losing control over approvals and auditability.
- Departmental brand and voice profiles help large organizations keep outputs consistent across teams.
- The platform is built around Palmyra LLMs and enterprise controls, reducing the need to stitch together separate model and governance layers.
- Customers like Salesforce and KPMG signal that the product is already used in large, complex enterprise environments.
Who is Writer for?
- Marketing teams who need on-brand content and repeatable campaign workflows.
- Operations leaders who want AI to automate cross-team work with approvals and controls.
- IT and platform teams who need centralized governance over enterprise AI usage.
- Knowledge workers who need grounded answers and polished outputs from company data.
- Industry teams in healthcare, finance, or services who need field-aware AI support.
What are Writer's key features?
WRITER Agent
One interface for chat and automation that works backwards from your outcome, knows when to act or ask, and turns work into repeatable team workflows.
AI Studio
Build and refine AI apps with no-code tools, prompt mapping, code extensions, and the Writer API for custom workflows across teams.
Knowledge Graph
Connects to your data, knowledge, and systems with full Knowledge Graph capabilities and unrestricted connectors, improving retrieval across enterprise content.
Trust & security
Adds granular agent governance, observability, auditability, and guardrails so teams can control access and review agent behavior before it reaches users.
Connectors
Links Writer to Slack, Snowflake, Gmail, Microsoft SharePoint, HubSpot, Microsoft Teams, Semrush, and AWS for work across existing systems.
Palmyra LLMs
Uses Writer's own LLMs with top scores on HELM, 1M context length, and built-in RAG for stronger enterprise retrieval and task execution.
Voice profiles
Creates departmental brand and voice profiles so outputs stay consistent across teams, presentations, and polished assets instead of rough first drafts.
Presentations
Generates polished presentation assets from enterprise content, helping teams move faster with outputs grounded in connected data and knowledge.
What does Writer integrate with?
- Slack
- Snowflake
- Gmail
- Microsoft SharePoint
- Semrush
- HubSpot
- Microsoft Teams
- AWS
What are Writer's use cases?
Campaign workflows for marketing teams
Marketing teams who need on-brand content and repeatable campaign workflows use Writer to turn briefs into polished assets, using Voice profiles to keep messaging consistent across channels. They can also use Presentations to package campaign narratives for stakeholders without rebuilding the story from scratch.
Cross-team automation for operations
Operations leaders who want AI to automate cross-team work with approvals and controls use Writer to orchestrate repeatable workflows, using WRITER Agent and Playbooks to route tasks, request sign-off, and keep work moving. Trust & security helps them maintain control as processes scale.
Governed AI for IT teams
IT and platform teams who need centralized governance over enterprise AI usage use Writer to standardize how teams build and run AI, using AI Studio and Trust & security to set policies, manage access, and review activity. Connectors help them tie approved systems into one governed environment.
Grounded answers for knowledge workers
Knowledge workers who need grounded answers and polished outputs from company data use Writer to search internal sources and draft responses, using Knowledge Graph and Connectors to pull from trusted information. Palmyra LLMs help produce clearer outputs that are easier to share with the team.
How does Writer work?
- Start by connecting your first data source or system in Connectors, then let Writer map the available knowledge so teams can work from trusted company context.
- Use AI Studio to design the workflow, define the logic, and choose when WRITER Agent should act versus ask for approval.
- Add Voice profiles and Playbooks to shape the output, so drafts arrive polished and repeatable for the right team or department.
- Set Trust & security controls, manage access, and review activity to keep usage governed as more people and workflows come online.
How much does Writer cost?
Starter
Free- Up to 5 users
- WRITER Agent, one interface for chat and automation
- Create and run up to 5 Playbooks
- 1 team Personality profile
- Basic connectors
- Limited Knowledge Graph
Enterprise
Custom- As many users, teams and free collaborators as needed
- Unrestricted number of playbooks, routines and cross-team workflows
- Orchestration, approvals and admin controls
- Full Knowledge Graph capabilities with unrestricted connectors
- Departmental brand and voice profiles
- Full interoperability with your systems and LLMs
- Granular agent governance, observability and auditability
- Priority enterprise support and AI program management
Frequently asked questions
What is Writer?
Writer is an enterprise AI platform for teams that need governed workflows grounded in company data. It combines WRITER Agent, AI Studio, and a Knowledge Graph with Trust & security, Connectors, and Voice profiles to move work from prompt to polished asset. It integrates with Slack, Snowflake, Gmail, Microsoft SharePoint, HubSpot, Microsoft Teams, Semrush, and AWS. Plans run Starter free and Enterprise custom.
How much does Writer cost? Is it free?
Writer has a free plan, with paid tiers including Enterprise at Custom. A 14-day free trial is available.
What is Writer used for? Who is it for?
Writer is used for WRITER Agent, AI Studio, and Knowledge Graph. It's built for Marketing teams, Operations leaders, and IT and platform teams.
Does Writer have an API and what does it integrate with?
Writer doesn't publish a public API. It integrates with Slack, Snowflake, Gmail, Microsoft SharePoint, Semrush, and 3 more.
Editor's read
Starter caps at 5 users and 5 Playbooks, with only basic connectors and a limited Knowledge Graph. Check whether your first rollout will stay within those limits or whether you need Enterprise for unrestricted workflows and full connector access.
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