Crisp
What is Crisp?
Crisp is a customer support platform for teams that centralizes conversations in an omnichannel inbox and adds AI Agents, workflow automation, and a support CRM. It combines a knowledge base, support analytics, and a chat widget, and it integrates with 100+ tools on higher plans. Customers highlighted on the site include Decathlon and Airfrance. Plans run Free, Mini $45/month, Essentials $95/month, Plus $295/month, and Enterprise custom.
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At a glance
- Crisp is best for support teams who want omnichannel inboxes, AI workflows, and flat workspace pricing.
- Free; Mini $45; Essentials $95; Plus $295; Enterprise Custom
- 14 days, no credit card
- Yes — The page references an API in customer testimonials, indicating Crisp offers API access for extending workflows and support operations.
What does Crisp do?
Crisp routes customer conversations into a single workspace and lets teams handle them through an omnichannel inbox, AI Agents, and a workflow automation builder. It combines chat, shared inboxes, knowledge base content, and customer data management so support teams can answer faster and keep context attached to each conversation. The AI layer can be trained on multiple data sources, then tested, deployed, validated, and measured as workflows evolve. At scale, Crisp says it is trusted by 10,000 companies and used by 600,000+ users, with support for 100+ integrations on higher plans and mobile apps for Web, Mac, Windows, iPhone, and Android. Customers highlighted on the site include Decathlon and Airfrance, and testimonials point to API access for extending support operations. The platform is built around flat pricing per workspace, so teams can grow conversation volume without changing the pricing model.
Why use Crisp?
- Flat pricing per workspace makes costs easier to predict as conversation volume grows.
- The AI workflow builder can be trained, tested, deployed, and measured without stitching together separate tools.
- Omnichannel support keeps WhatsApp Business, Instagram DMs, SMS, and other channels in one operational view.
- Mobile apps and desktop apps let agents work from the same system across Web, Mac, Windows, iPhone, and Android.
- The platform combines inbox, CRM, knowledge base, analytics, and ticketing instead of forcing a patchwork stack.
Who is Crisp for?
- Customer support teams who need to centralize chat, email, and social messages in one inbox.
- Operations managers who want workflow automation and routing rules to reduce manual handling.
- E-commerce teams who need chat, contact forms, and e-commerce integrations tied to customer history.
- Product and CX teams who want analytics, knowledge base content, and AI-assisted replies in one system.
- Developers who need API access and chat SDKs to extend support workflows.
What are Crisp's key features?
All-in-one Omnichannel inbox
Manage WhatsApp, Messenger, Instagram, email, and web chat in one inbox, so teams answer from a single place instead of switching tools.
AI Agents
Deploy AI agents that handle conversations across 50% of inquiries and connect with WhatsApp, Messenger, Instagram, and email for faster first responses.
AI Helpdesk
Turn support into a shared helpdesk with ticketing, routing rules, and assignment, helping teams organize work across 100+ integrations.
Knowledge Base
Build self-serve answers from your knowledge base and website crawl content, then use it to train AI and reduce repetitive support questions.
Support CRM
Keep customer history, notes, and contact data in one place, with conversation history and file importer support for cleaner records.
Automations
Create workflows with triggers, shortcuts, and task automations, then test, deploy, validate, and measure them before rolling them out.
Support Analytics
Track support performance with analytics and overlay analytics, giving teams visibility into volume, automation results, and response patterns.
Chat widget
Add a website chat widget with contact forms, push notifications, and chat SDKs to capture visitors directly on your site.
What does Crisp integrate with?
- Messenger
- Notion
- Videosupport
- n8n
- Briskport
- Message Scheduler
- Segment
- Zapier
- Rotic Chatbot
- Quick Actions
- Auto-Responder
- Spam Detector
- Data Cleaner
- Quicklinks
- Auto-Delete
- Hugo
- Watchdog
- Make
- Bot
- Jira Service Management
- Request Screen Recording
- Cloudflare
- WHMCS PRO
- WooCommerce
- WHMCS
- WordPress
- Shopify
- Prestashop
What are Crisp's use cases?
Support inbox for CX teams
Customer support teams use Crisp to centralize chat, email, and social messages in one place, using the All-in-one Omnichannel inbox and Shared Inbox to keep every conversation visible. They can answer faster, avoid duplicate replies, and keep handoffs clean across the team.
Automated routing for operations
Operations managers use Crisp to reduce manual triage by setting up Automations and Create a Workflow for common request types. They route issues to the right teammate, trigger follow-ups automatically, and cut down on repetitive inbox handling.
E-commerce support with history
E-commerce teams use Crisp to connect chat, contact forms, and store data so agents can see customer context while replying. With Support CRM and integrations like Shopify or WooCommerce, they resolve order questions faster and personalize responses without switching tools.
AI-assisted helpdesk for CX
Product and CX teams use Crisp to combine self-serve content and AI replies in one workflow, using Knowledge Base and AI Helpdesk to deflect repetitive questions. They can also Train your AI and Validate & Measure to improve answer quality over time.
How does Crisp work?
- Train your AI on your existing help content, past conversations, and internal answers so Crisp can start suggesting relevant replies and handling common questions.
- Create a Workflow to define routing, automation, and escalation rules for different message types, teams, or customer segments.
- Test & Deploy Workflow in a controlled setup, checking how Automations and AI responses behave before you roll them out to live conversations.
- Validate & Measure results with Support Analytics and Analytics, then refine prompts, routing, and Knowledge Base content based on what customers actually ask.
How much does Crisp cost?
Free
Free- Website chat widget
- 2seats included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
$45- Shared email inbox
- 4seats included
- Around 90 automated conversations
- $ 5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email field
- Unlimited data retention
- Internal search
Essentials
$95- Customer data management
- 10seats included
- Around 450 automated conversations
- $ 25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
$295- AI-First Support Suite
- 20+seats (and more)
- Around 1350 automated conversations
- $ 75 included AI credits
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Analytics
Enterprise
Custom- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Unique pricing
- Team training
Frequently asked questions
What is Crisp?
Crisp is a customer support platform for teams that centralizes conversations in an omnichannel inbox and adds AI Agents, workflow automation, and a support CRM. It combines a knowledge base, support analytics, and a chat widget, and it integrates with 100+ tools on higher plans. Customers highlighted on the site include Decathlon and Airfrance. Plans run Free, Mini $45/month, Essentials $95/month, Plus $295/month, and Enterprise custom.
How much does Crisp cost? Is it free?
Crisp has a free plan, with paid tiers including Mini at $45, Essentials at $95, Plus at $295. A 14-day free trial is available.
What is Crisp used for? Who is it for?
Crisp is used for All-in-one Omnichannel inbox, AI Agents, and AI Helpdesk. It's built for Customer support teams, Operations managers, and E-commerce teams.
Does Crisp have an API and what does it integrate with?
The page references an API in customer testimonials, indicating Crisp offers API access for extending workflows and support operations. It integrates with WhatsApp, Messenger, Instagram, Notion, Videosupport, and 25 more.
Editor's read
Check whether the AI and automation allowances on your target plan cover your expected volume: Free includes no AI credits, Mini includes about 90 automated conversations and $5 in AI credits, Essentials about 450 and $25, and Plus about 1,350 and $75. If your workflow depends on heavier automation, the jump point matters.
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