Typewise
What is Typewise?
Typewise is an AI layer for customer-service teams that routes work, applies policies, and takes actions across support, sales, and commerce workflows. It combines Multi-Agent Orchestration, Natural Language Instructions, and Hybrid Intelligence, with Knowledge & Actions Hub and Enterprise-grade security & governance. Typewise integrates with systems like Gmail and Calendly and is used by galaxus, TUI Cruises, Iveco, Planzer, and Avolta.
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At a glance
- Typewise is best for customer service teams that want to automate complex workflows without losing human oversight.
- Yes — Typewise provides pre-built API integrations for major CRMs/ERPs and supports webhooks and REST, with MCP support where appropriate.
What does Typewise do?
Typewise runs an AI layer above customer-service systems to route work, apply policies, and take actions across support, sales, and commerce workflows. Its multi-agent orchestration pairs a supervisor with field specialists, while Natural Language Instructions let teams turn existing docs into live automations without coding. The platform can read and write across CRM, ERP, billing, ITSM, commerce, and knowledge systems, and its omnichannel setup keeps context intact as conversations move between chat, email, WhatsApp, social, voice, ChatGPT, and Claude. At scale, Typewise says it has 200+ deep integrations and has solved 10M+ tickets, with any-language in/out support and sub-50ms latency in its SDK. The security posture includes ISO 27001 certification, GDPR compliance, EU-only data hosting on AWS, zero data use for external AI training, and self-hosting options. Customers shown on the site include galaxus, TUI Cruises, Iveco, DPD, Planzer, and Avolta.
Why use Typewise?
- Its supervisor-plus-specialist design lets teams automate complex workflows without flattening every task into one generic agent.
- Natural Language Instructions let business teams update automations from documentation instead of waiting on engineering tickets.
- EU-only hosting, zero external training use, and zero-data-retention options support stricter privacy and governance requirements.
- Self-hosting and API support give teams more control over deployment and integration patterns.
- The SDK claims sub-50ms latency and offline capability, which helps teams embed AI into responsive user experiences.
Who is Typewise for?
- Customer support leaders who want to automate repetitive tickets while keeping humans in control.
- Operations teams that need AI to read and write across CRM, ERP, and ITSM systems.
- Commerce and sales teams that handle returns, billing, quotes, and renewals at scale.
- Enterprise security teams that need governed automation with strict data-handling controls.
- Product teams that want multilingual AI features embedded through SDKs and APIs.
What are Typewise's key features?
Multi-Agent Orchestration
Route customer requests across multiple agents and channels, with pre-built API integrations for CRM, ERP, and ITSM systems to keep handoffs organized.
Natural Language Instructions
Set up workflows with plain-language instructions instead of complex rules, then connect them through REST, webhooks, and MCP support where appropriate.
Hybrid Intelligence
Combine AI handling with human-in-the-loop review so teams can launch in 1, 2 days and expand from one agent to broader support operations.
Automated Evaluations
Measure agent performance with automated checks and track outcomes like 10M+ tickets solved and 50%+ agent time savings to spot gaps faster.
Knowledge & Actions Hub
Centralize knowledge and actions for support work, connecting major tools like Gmail and Calendly while supporting 200+ deep integrations.
Insights Hub
Review operational metrics such as 30% boost in efficiency and 3, 4x ROI to understand where automation is reducing workload.
Enterprise-grade security & governance
Run customer service automation with enterprise controls, self-hosting support, and governance suited for teams handling sensitive data across 40+ languages.
Real-Time Autocorrect
Correct typing errors as users write, helping agents respond faster across mobile and desktop with sub-50ms latency.
What does Typewise integrate with?
- CRM
- ERP
- ITSM
- ChatGPT
- Claude
- Gmail
- Calendly
What are Typewise's use cases?
Support leaders automate ticket triage
Customer support leaders use Typewise to automate repetitive tickets while keeping humans in control, using Multi-Agent Orchestration to route requests and Hybrid Intelligence to hand off edge cases. They can launch quickly with Natural Language Instructions and measure containment with Automated Evaluations.
Ops workflows across core systems
Operations teams use Typewise to read and write across CRM, ERP, and ITSM systems, using Knowledge & Actions Hub to connect data and actions in one place. Enterprise-grade security & governance helps them automate sensitive workflows without losing control over approvals or access.
Commerce teams handle high-volume requests
Commerce and sales teams use Typewise to manage returns, billing, quotes, and renewals at scale, using Multi-Agent Orchestration to separate workflows and Insights Hub to spot bottlenecks. Natural Language Instructions lets teams adapt automations as policies change, without rebuilding everything.
Product teams embed multilingual AI
Product teams use Typewise to embed multilingual AI features through SDKs and APIs, relying on 40+ Language Support and Custom Model to tailor the experience to their product. Cross-Platform Support helps them ship consistent behavior across channels and surfaces.
How does Typewise work?
- Connect your first CRM, ERP, or ITSM source and define the initial workflow in Natural Language Instructions. Use Knowledge & Actions Hub to map the data the agent can read and the actions it can take.
- Launch the first agent with a human-in-the-loop review path, then tune responses using Hybrid Intelligence. Check Automated Evaluations to verify accuracy before expanding automation to live tickets or requests.
- Add more agents and channels through Multi-Agent Orchestration, and extend coverage with pre-built API integrations, webhooks, or REST. Use Insights Hub to see where automation is saving time and where handoffs still happen.
- Roll out across teams with Enterprise-grade security & governance, keeping permissions and controls consistent as usage grows. Refine behavior with Custom Model and 40+ Language Support to support broader workflows and regions.
Frequently asked questions
What is Typewise?
Typewise is an AI layer for customer-service teams that routes work, applies policies, and takes actions across support, sales, and commerce workflows. It combines Multi-Agent Orchestration, Natural Language Instructions, and Hybrid Intelligence, with Knowledge & Actions Hub and Enterprise-grade security & governance. Typewise integrates with systems like Gmail and Calendly and is used by galaxus, TUI Cruises, Iveco, Planzer, and Avolta.
What is Typewise used for? Who is it for?
Typewise is used for Multi-Agent Orchestration, Natural Language Instructions, and Hybrid Intelligence. It's built for Customer support leaders, Operations teams that need AI to read and write across CRM, ERP, and ITSM systems, and Commerce and sales teams that handle returns, billing, quotes, and renewals at scale.
Does Typewise have an API and what does it integrate with?
Typewise provides pre-built API integrations for major CRMs/ERPs and supports webhooks and REST, with MCP support where appropriate. It integrates with CRM, ERP, ITSM, ChatGPT, Claude, and 2 more.
Editor's read
Check whether your rollout needs self-hosting or EU-only hosting, since the listing shows both governance options. Also verify that your core systems are among the 200+ deep integrations before planning a migration.
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