Aircall
What is Aircall?
Aircall is a cloud phone system for sales and support teams that routes calls and texts from one workspace without IT. It combines AI Assist, AI Voice Agent, Shared Inbox, Business Text Messaging, and IVR routing with call recordings and Analytics+. Aircall integrates with Salesforce, HubSpot, Zendesk, and Intercom, and counts 20,000+ customers worldwide, including 1Password and Pipedrive. Plans are custom across Essentials, Professional, and Custom.
Last verifiedHow we evaluate
At a glance
- Aircall is best for sales and support teams who need a shared phone system with AI-assisted coaching.
- Essentials Custom; Professional Custom; Custom Custom
What does Aircall do?
Aircall routes calls and texts through a cloud phone system that teams can set up without IT, then layers AI Assist on top to surface live coaching, conversation trends, and automated follow-up work. The product also brings together business numbers, shared inbox-style collaboration, IVR routing, call recordings, and analytics so agents can handle conversations from one place instead of juggling separate tools. At scale, Aircall says it serves 20,000+ customers around the world and operates in 110+ countries. Its AI features are built to reduce repetitive admin, with call summaries, sentiment analysis, action items, and automated call scoring helping teams review conversations faster and keep quality consistent. Customers like 1Password and Pipedrive appear in its stories, and the platform is paired with a large integration ecosystem, including Salesforce, HubSpot, Zendesk, and Intercom.
Why use Aircall?
- It combines calling, texting, and collaboration in one workspace, so teams can keep conversations moving without switching tools.
- Its AI layer turns live calls and post-call review into coaching, summaries, and scoring instead of manual note-taking.
- The platform is built for distributed teams, with local, toll-free, and international numbers available in a few clicks.
- Aircall's integration ecosystem connects phone activity to major CRM and help desk workflows, reducing duplicate data entry.
- Its published scale and customer base suggest a mature product with broad operational coverage across countries and teams.
Who is Aircall for?
- Sales teams that need to handle high call and text volume from one workspace.
- Support teams that want shared context and faster handoffs across conversations.
- Revenue operations leaders who need call data, routing, and reporting in one system.
- Customer success managers who want consistent follow-up and conversation history.
- Operations teams that need business phone controls without relying on personal numbers.
What are Aircall's key features?
AI Assist
Provides English AI Assist for live prompts, call summaries, and action items, helping agents respond faster and capture next steps during calls.
AI Voice Agent
Handles customer interactions end to end with AI Voice Agent, reducing manual call handling and keeping conversations moving across phone lines.
Shared Inbox
Centralizes calls and texts in one shared inbox, with CRM and helpdesk autofill to reduce tab switching and keep customer context visible.
Business Text Messaging
Supports business SMS and MMS for domestic messaging, so teams can continue conversations by text without using personal numbers.
Call Recordings
Stores call recordings for up to 1 year by request, giving managers a record for coaching, dispute review, and quality checks.
Interactive Voice Response (IVR)
Routes callers through IVR menus, business hours, and warm transfers, so teams can direct calls correctly and avoid missed handoffs.
Mobile Apps
Lets agents work from business phone apps on mobile, keeping calls, texts, and shared contacts available when they are away from desk phones.
What does Aircall integrate with?
- Salesforce
- HubSpot
- Intercom
- Zendesk
- Pipedrive
- MS Dynamics
- CRMs
- help desks
- Zendesk CTI
- Gorgias
- Attio
- Sellsy
- ActiveCampaign
- Ada
- Adepsi
- Aircall for Salesforce Voice
- Aircall Now for Intercom
- AiSDR
- Allego Sales Enablement
- Alloy Automation
- Appy Pie Connect
- Attention
- Avoma
- bao
- Bloobirds
- Builder Prime
- Bullhorn
- Callingly
- Carv
- Chili Piper
What are Aircall's use cases?
Sales teams handle high volume
Sales teams that need to handle high call and text volume from one workspace use Aircall to keep outreach moving, using Shared Inbox and Business Text Messaging to manage conversations without losing context. They can also use Power Dialer to work through lists faster and Call Recordings to review objections later.
Support handoffs with context
Support teams that want shared context and faster handoffs across conversations use Aircall to route issues and keep every interaction visible, using Shared Inbox and Call Timeline to see what happened before the next reply. AI Call Summaries helps agents pick up where a teammate left off.
Revenue reporting for ops leaders
Revenue operations leaders who need call data, routing, and reporting in one system use Aircall to monitor performance and coach teams, using Analytics+ and Call Tags & Disposition Codes to track outcomes by queue, rep, or campaign. Interactive Voice Response (IVR) menu helps direct calls before they reach the wrong person.
Consistent follow-up for success
Customer success managers who want consistent follow-up and conversation history use Aircall to keep every customer touchpoint connected, using Call Recordings and AI Assist to review prior conversations and prepare the next outreach. Business Text Messaging helps them send quick follow-ups without switching tools.
How does Aircall work?
- Connect your first phone number and set up Interactive Voice Response (IVR) menu so incoming calls reach the right team. Add Business Hours to control when lines ring and keep coverage predictable.
- Invite teammates into One collaborative workspace and route conversations through Shared Inbox. Use Shared Contacts and Call Timeline so anyone can pick up a thread without asking customers to repeat themselves.
- Turn on Call Recordings, AI Call Summaries, and AI Assist to capture what happened after each call. Review action items, key topics, and sentiment before the next follow-up.
- Configure Analytics or Analytics+ to track inbound and outbound goals, then apply Call Tags & Disposition Codes for cleaner reporting. Use reports to spot missed opportunities and coaching needs.
- Extend the workflow with Business Text Messaging and the Mobile Apps so reps can respond on the go. Keep conversations moving across calls and texts without relying on personal numbers.
How much does Aircall cost?
Essentials
Custom- Max number of teams 3
- Phone number included in the plan 1 local or toll-free
- Price of each additional number, per month $6
- Inbound calls & internal calls (Toll-free excluded) Unlimited
- Outbound calls - domestic Unlimited in US and Canada*
- Outbound calls - international Contact us for rates and bundle
- SMS and MMS business text messaging - domestic ***US, Canada, UK, Australia, France, Germany: contact us for rates
- Access to call recordings Up to 1 year (by request, 6 months available in Dashboard)
- Analytics data Up to 6 months (Basic Analytics)
Professional
Custom- Minimum number of users 3
- Analytics data Up to 6 months (Basic and Analytics)
Custom
Custom- Minimum number of users 25
- Max number of teams Unlimited
- Price of each additional number, per month $6
- Inbound calls & internal calls (Toll-free excluded) Unlimited
- Outbound calls - international Unlimited*
- SMS and MMS business text messaging - domestic ***US, Canada, UK, Australia, France, Germany: contact us for rates
- Analytics data Unlimited (Analytics+)
Frequently asked questions
What is Aircall?
Aircall is a cloud phone system for sales and support teams that routes calls and texts from one workspace without IT. It combines AI Assist, AI Voice Agent, Shared Inbox, Business Text Messaging, and IVR routing with call recordings and Analytics+. Aircall integrates with Salesforce, HubSpot, Zendesk, and Intercom, and counts 20,000+ customers worldwide, including 1Password and Pipedrive. Plans are custom across Essentials, Professional, and Custom.
How much does Aircall cost? Is it free?
Aircall has 3 paid plans: Essentials at Custom, Professional at Custom, Custom at Custom.
What is Aircall used for? Who is it for?
Aircall is used for AI Assist, AI Voice Agent, and Shared Inbox. It's built for Sales teams that need to handle high call and text volume from one workspace, Support teams that want shared context and faster handoffs across conversations, and Revenue operations leaders.
Does Aircall have an API and what does it integrate with?
Aircall doesn't publish a public API. It integrates with Salesforce, HubSpot, Intercom, Zendesk, Pipedrive, and 25 more.
Editor's read
Check the plan floor before rollout: Essentials requires at least 3 users and includes only 1 local or toll-free number, with each additional number priced at $6 per month. If your team needs unlimited teams or unlimited analytics, that moves you to Custom.
Explore other Customer Service Agents