It is an agent platform with a helpdesk in the same product
Chatbase positions itself as a platform for customer-facing agents rather than a web widget alone. Its homepage says agents work across chat, email, and voice to resolve issues end to end, while its product overview groups knowledge, instructions, procedures, custom APIs, widgets, human involvement, and helpdesk functions in one system. The build flow starts with sources, an agent role, and guardrails. The vendor says teams can test real customer scenarios before launch and deploy across chat, WhatsApp, email, Slack, and other channels.
The agent can follow procedures written in plain English. The procedures page says users add conditions, lookups, and actions, then the agent follows them the same way every time. The examples cover lead qualification, demo booking, order status lookups, returns, subscription cancellation, and support escalation. This makes the product broader than a static FAQ bot, while still centering the customer conversation.
Human support remains part of the operating model
Chatbase offers two handoff patterns. A live handoff brings a person into the conversation with the thread, while asynchronous ticket creation lets the agent keep chatting as a teammate follows up. The helpdesk page says the agent creates a ticket with the full conversation attached. Its own inbox supports assignments, notes, mentions, full history, statuses, routing, tags, and CSAT reporting.
A team can also keep an existing helpdesk. Chatbase names Zendesk, Salesforce, Freshdesk, Intercom, Zoho Desk, HubSpot, Help Scout, Gorgias, and Odoo as native integrations. The public pricing cards divide integrations into basic and advanced, but the helpdesk page does not map each named integration to a specific tier. That plan boundary should be confirmed before selecting a plan for a required system.
Pricing starts with message-credit subscriptions
The least expensive paid route is Hobby at $40 per month when the pricing control is set to monthly. It includes 700 message credits each month. The same card showed $32 per month when billed yearly, alongside the vendor’s 20% off statement. Basic is listed at $150 monthly with 4,000 message credits, and Business at $500 monthly with 15,000 credits. Enterprise is custom priced.
There is a real limit to plan around: message credits. The visible allowances create a fixed ceiling rather than an outcome charge, and no public per-resolution cost is stated. Chatbase exposes a seven-day trial for its published paid tiers. Separately, its terms say cancellation or nonrenewal downgrades the customer to a reduced-feature Free Version. The vendor does not state that free version’s allowance on the public pages reviewed.
Enterprise controls cover access, logs, and uptime
Enterprise is where Chatbase places organization-wide controls. The enterprise page lists SAML single sign-on, granular roles and permissions, audit logs, and a 99.9% uptime guarantee. Its activity trail is described as filterable and records who changed what and when. The page also says Enterprise plans include a formal SLA for support response and resolution commitments. These are not described as standard features of Hobby, Basic, or Business.
On data handling, the security page states that connected data is not used to train models. Chatbase says it is SOC 2 Type II compliant, supports GDPR requirements, and offers HIPAA-eligible Enterprise workspaces. The published DPA gives customers a return or deletion choice and says customer personal data must be deleted within thirty days of a written deletion request or termination, including remaining copies and backups subject to legal retention requirements. The privacy policy places processing and storage in the United States, but does not describe a buyer-selected data residency option.
Chatbase price and terms
Terms
- Free plan
- YesYesThe terms describe a reduced-feature Free Version after cancellation
The terms in full
Pricing separately offers a 7-day trial but does not publish Free Version allowances.
- Sign up without sales
- YesYes
What needs a higher plan
- Business
- Public API
- Enterprise
- Single sign-on, Audit log, Uptime promise
For AI agents
- API
- PartlyBusiness
Pricing page, captured
chatbase.co/pricing, checked
What we checked on Chatbase
What the price counts
Hobby is a flat monthly subscription with 700 message credits per month, rather than per-seat or per-resolution pricing.
$40 /month
chatbase.co/pricingChecked
Free tier
The terms describe a continuing unpaid Free Version after a paid subscription is canceled or not renewed.
Customer's subscription will still be accessible but will automatically be downgraded to a version of the Service with reduced features and…
chatbase.co/legal/termsChecked
Self-serve signup
The pricing page provides public plan prices and a direct seven-day trial route for three paid tiers.
Start 7-day trial
chatbase.co/pricingChecked
Contract
Self-service plans can be billed monthly or yearly, while each subscription period is defined by its applicable order.
All subscriptions are for the period described in the applicable Order.
chatbase.co/legal/termsChecked
Cancel any time
Customers can cancel through account settings, but the terms make paid obligations non-cancelable and fees nonrefundable.
Payment obligations are non-cancellable and, except as explicitly stated in this Agreement, Fees are non-refundable.
chatbase.co/legal/termsChecked
Works with
Chatbase names Zendesk, Salesforce, Freshdesk, Intercom, Zoho Desk, HubSpot, Help Scout, Gorgias, and Odoo integrations.
Native integrations with Zendesk, Salesforce, Freshdesk, Intercom, Zoho Desk, HubSpot, Help Scout, Gorgias, Odoo, and more connect in a few clicks.
Public API
The public pricing page lists API access on Business, while public API reference documentation was not located.
On the page: Business plan feature list
chatbase.co/pricingChecked
Acts on its own
Customer-facing agents are presented as resolving complex issues end to end rather than requiring approval for each action.
AI agents that meet customers at every stage of their journey, across chat, email, and voice, to resolve issues end to end and increase revenue.
chatbase.coChecked
Limits on what it may do
Administrators can use guardrails to restrict topics, block sensitive data, and limit agent actions.
Guardrails restrict topics, block sensitive data and limit what agents do.
chatbase.co/securityChecked
No code needed
The platform says teams can build, test, deploy, and improve an agent without code or engineering lift.
Build an agent, test it against real scenarios, deploy it across every channel, and keep improving it. No code, no engineering lift.
No training on your data
The vendor says data connected to Chatbase powers the customer agent and is not used for model training.
Data connected to Chatbase powers your AI agent and isn’t used to train models.
chatbase.co/securityChecked
Retention you control
A customer can request deletion of all or selected data, and the DPA sets a thirty-day deletion deadline.
A request may relate to all or a specified portion of Customer’s Personal Data
chatbase.co/legal/dpaChecked
Open source
Chatbase is a hosted proprietary service; its terms say customers do not receive the underlying software or source code.
Customers will not receive or have access to the underlying code or software of the Service
chatbase.co/legal/termsChecked
Take your data out
Customers may choose return or deletion, with deletion of remaining copies within thirty days after request or termination.
At Customer’s choice, Company shall return or delete Customer’s Personal Data.
chatbase.co/legal/dpaChecked
Security audits
Chatbase names SOC 2 Type II compliance, GDPR support, and HIPAA eligible Enterprise workspaces.
SOC 2 Type II compliance and HIPAA support for eligible Enterprise workspaces provide a clear foundation for secure deployment.
chatbase.co/securityChecked
Single sign-on
SAML single sign-on is available on Enterprise for signing in through an organization’s identity provider.
Sign in securely through your organization's identity provider with SAML-based single sign-on support.
chatbase.co/enterpriseChecked
Audit log
Enterprise includes a filterable activity trail that identifies who changed dashboard settings and when.
Track every change in the dashboard with a filterable activity trail showing who changed what and when.
chatbase.co/enterpriseChecked
Uptime promise
A written 99.9 percent uptime guarantee is described for Enterprise, not as a commitment for all plans.
99.9% uptime guarantee
chatbase.co/enterpriseChecked
Chatbase alternatives
- This spot is openBe the first tool people see on Chatbase's page.
- First on your rivals' pages
- Top of your category
- First in the home page list
- First in search results
- In comparisons and guides
- In the weekly newsletter
- Visits and AI reads each month
5 more alternatives
3 of the 7 publish a price.
- TypewiseFrom $99 a monthAI agents that resolve customer service tickets end to end across email, chat, WhatsApp and social.
- ParloaOn quoteEnterprise platform for building, testing and running voice and chat AI agents in customer service.
- PolyAIFrom $0.02 per minuteEnterprise voice and chat agents on PolyAI's own Raven models, built and shipped from Agent Studio.
- ForethoughtOn quoteMulti-agent AI for customer support that resolves tickets across chat, email, voice and Slack.
Questions about Chatbase
- How much does Chatbase cost?
- Chatbase is free to use. From chatbase.co/pricing, checked 29 October 2026.
- Does Chatbase have an API or an MCP server?
- It has an API on Business.
- Is Chatbase open source, and can you host it yourself?
- It is not open source.
- What have we checked on Chatbase?
- 18 facts, under these headings: What it costs to start, what it works with, what it does on its own, what happens to your data, whether a company can buy it.
- How do we check Chatbase?
- We hold 18 facts on Chatbase, quoted from 8 pages. Facts and price last checked 29 October 2026.
Sources and changes
Last changed
Is this yours?
AI assistants like ChatGPT, Claude and Perplexity opened AgentsIndex pages 1,443 times from 17 October to 3 November. Claim it free, then see who reads this page and carry the verified owner mark. You confirm it with an email at chatbase.co.
Report an error if a fact is wrong.