Alhena AI
What is Alhena AI?
Alhena AI is an AI concierge platform for e-commerce teams that answers shopper and support questions, routes conversations, and turns product knowledge into guided discovery. Its AI Support Concierge, AI Shopping Assistant, and AI Visibility layer work across Intercom, Zendesk, Shopify, and Salesforce Commerce Cloud, with customers including Victoria Beckham and Huckberry. Plans run Free $0/month, Essentials $199/month, Growth $499/month, Scale $999/month, and Enterprise custom.
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At a glance
- Alhena AI is best for e-commerce teams who want to automate support and improve AI-driven product discovery.
- Free $0/mo; Essentials $199/mo; Growth $499/mo; Scale $999/mo; Enterprise Custom
What does Alhena AI do?
Alhena AI runs an AI concierge that answers shopper and support questions, routes conversations, and turns product knowledge into guided discovery. Its AI Support Concierge and AI Shopping Assistant handle customer interactions, while AI Agent Assist helps human agents respond faster and AI Social Commerce and Voice AI extend the experience into other channels. The AI Visibility layer adds AEO/GEO monitoring so teams can see how their brand appears across major AI engines and act on gaps with optimization credits. At scale, the platform supports 5+ engines monitored on paid plans and tracks up to 150 AI questions on the Scale tier, with 50,000+ URLs/SKUs and unlimited AI profiles on Enterprise. It can auto-resolve 80% of incoming customer queries, and customer stories show outcomes like 10% revenue growth for Victoria Beckham and 12% higher average order value for Ettitude. The site also shows integrations with Intercom, Zendesk, Shopify, and Salesforce Commerce Cloud, plus compliance badges including SOC 2, GDPR, PCI-DSS, ISO 27001, and HIPAA.
Why use Alhena AI?
- It combines support automation and shopping guidance in one system, so teams do not need separate tools for service and discovery.
- Paid plans monitor all major AI engines, giving brands a broader view of visibility than single-engine tracking.
- Optimization credits turn visibility insights into concrete actions like PDP optimization, FAQ generation, and blog briefs.
- Enterprise includes custom integrations and a fully managed AI visibility program for teams with more complex workflows.
- Customer stories show measurable commercial impact, including revenue growth and higher average order value.
Who is Alhena AI for?
- E-commerce support teams who want to deflect repetitive questions without losing handoff control.
- Merchandising teams who want shoppers to discover products through guided AI conversations.
- Customer experience leaders who want faster responses and better review handling across channels.
- Growth marketers who want to improve AI visibility and citation performance across engines.
- Operations teams who need one system that connects storefront, helpdesk, and shipping workflows.
What are Alhena AI's key features?
AI Support Concierge
Handles customer support across Intercom, Zendesk, Freshdesk, Gorgias, and Kustomer, with vendor-stated auto-resolution for 80% of incoming queries.
AI Shopping Assistant
Guides product discovery and purchase decisions on Shopify, WooCommerce, and Salesforce Commerce Cloud, using conversational discovery plus smart upsells to raise order value.
AI Agent Assist
Supports human agents inside Hubspot, Salesforce Service Cloud, and Zoho Desk with AI powered nudges and Smart FAQs, helping teams answer faster and stay consistent.
AI Social Commerce
Connects shopping conversations with Slack and Discord workflows, turning social questions into product guidance and support actions for commerce teams.
Review Management
Collects and organizes customer feedback alongside support data from Gladly, Re:amaze, and Narvar, helping brands spot issues before they affect CSAT.
Voice AI
Adds voice-based support and discovery for e-commerce teams, extending AI concierge workflows beyond chat while keeping responses aligned with store data.
AI Visibility
Monitors how brands appear across 5+ engines, with SKU-level tracking, rendering analysis, AEO FAQ engine, and GEO citation strategy for search visibility.
Zero hallucinations
Uses rendering analysis, SKU-level tracking, and Smart FAQs to keep answers grounded in store content, reducing incorrect product claims in customer conversations.
What does Alhena AI integrate with?
- Intercom
- Zendesk
- Freshdesk
- Gladly
- Gorgias
- HubSpot
- Salesforce Service Cloud
- Zoho SalesIQ
- Zoho Desk
- Kustomer
- Shopify
- WooCommerce
- Salesforce Commerce Cloud
- mParticle
- Narvar
- ShipStation
- EasyPost
- Shippo
- Slack
- Discord
What are Alhena AI's use cases?
Support deflection for e-commerce teams
E-commerce support teams use Alhena AI to answer repetitive order, shipping, and product questions while keeping handoff control when a case needs a human. They rely on AI Support Concierge and Zero hallucinations to reduce ticket volume without risking inaccurate replies.
Guided shopping for merchandisers
Merchandising teams use Alhena AI to turn product discovery into a guided conversation that helps shoppers find the right item faster. With AI Shopping Assistant and Smart upsells, they can surface relevant products and increase average order value.
AI visibility for growth marketers
Growth marketers use Alhena AI to monitor how their brand appears across AI engines and improve citation performance over time. AI Visibility, SKU-level tracking, and GEO citation strategy help them spot gaps, prioritize fixes, and win more qualified discovery traffic.
Unified workflows for operations
Operations teams use Alhena AI to connect storefront, helpdesk, and shipping workflows in one system. AI Agent Assist and Smart FAQs help them route answers consistently across channels, while Auto-resolve 80% incoming customer queries supports faster resolution at scale.
How does Alhena AI work?
- Connect your storefront and support stack first, linking Shopify or WooCommerce with Intercom, Zendesk, Gorgias, or another helpdesk so Alhena AI can read live customer context.
- Configure AI Support Concierge and AI Shopping Assistant to handle common questions, product discovery, and guided recommendations, then set handoff rules for cases that need a human.
- Add AI Visibility monitoring to track how your brand and products appear across major engines, using SKU-level tracking and Rendering analysis to spot missing citations or weak pages.
- Review AI Agent Assist suggestions and Smart FAQs inside the workflow, then publish approved answers so teams keep responses consistent across support, commerce, and social channels.
- Use optimization credits and Review Management to act on insights, improve citations, and refine responses over time while Zero hallucinations keeps outputs grounded in your source data.
How much does Alhena AI cost?
Free
$0/mo- 25 conversations/mo. Try the AI concierge and see your first AI visibility snapshot.
- ~$615/mo value included
Essentials
$199/mo- 200 conversations/mo. Full AI visibility monitoring across all major engines.
- ~$615/mo value included
Growth
$499/mo- 550 conversations/mo. AI visibility with 25 optimization credits to act on insights.
Scale
$999/mo- 1,200 conversations/mo. AI visibility with 50 optimization credits to act on insights.
Enterprise
Custom- Unlimited conversations. Dedicated CSM, custom integrations and a fully managed AI visibility program.
Frequently asked questions
What is Alhena AI?
Alhena AI is an AI concierge platform for e-commerce teams that answers shopper and support questions, routes conversations, and turns product knowledge into guided discovery. Its AI Support Concierge, AI Shopping Assistant, and AI Visibility layer work across Intercom, Zendesk, Shopify, and Salesforce Commerce Cloud, with customers including Victoria Beckham and Huckberry. Plans run Free $0/month, Essentials $199/month, Growth $499/month, Scale $999/month, and Enterprise custom.
How much does Alhena AI cost? Is it free?
Alhena AI has a free plan, with paid tiers including Essentials at $199/month, Growth at $499/month, Scale at $999/month.
What is Alhena AI used for? Who is it for?
Alhena AI is used for AI Support Concierge, AI Shopping Assistant, and AI Agent Assist. It's built for E-commerce support teams, Merchandising teams, and Customer experience leaders.
Does Alhena AI have an API and what does it integrate with?
Alhena AI doesn't publish a public API. It integrates with Intercom, Zendesk, Freshdesk, Gladly, Gorgias, and 15 more.
Editor's read
Check the conversation caps before rollout: Free includes 25 conversations per month, Essentials 200, Growth 550, and Scale 1,200. If your support or shopping traffic is likely to exceed that volume, Enterprise is the only tier with unlimited conversations.
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