Botpress
What is Botpress?
Botpress is an AI agent building and support automation platform for support, product, and operations teams that want to answer, route, and escalate conversations. It combines Agent Studio, the Autonomous Engine, Knowledge Bases, Botpress Desk, and Human handoff, with integrations for HubSpot, Notion, Jira, Calendly, Salesforce, Shopify, Stripe, and Zapier. Customers include HOSTIFAI, WAIVER GROUP, and VR Bank. Plans run Free $0, Plus $150/mo, Team $750/mo, and Enterprise custom.
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At a glance
- Botpress is best for support and product teams who want to build AI agents that can answer, route, and escalate conversations.
- Free $0; Plus $150/mo; Team $750/mo; Enterprise Custom
- Yes — Botpress provides an API reference for its platform, and this page also mentions connecting to external services and APIs from Studio.
What does Botpress do?
Botpress handles AI agent building and support automation by combining a visual Studio, a code-first ADK, and an Autonomous Engine that can guide conversations and tasks. Teams can design flows with drag-and-drop logic, test them in the conversation emulator, and centralize knowledge from uploaded files, website ingestion, and prior conversations so agents answer with context. The same platform also includes Botpress Desk for support workflows, plus Tables for storing conversation data and routing work across teams. At scale, Botpress says it powers over 1M users in 180+ countries, with 750K+ AI agents built on the platform and 35%+ of the Fortune 500 having used it. Customer stories show outcomes like 99% of customer queries resolved, 75% of conversations handled without humans, and 30% lower call-centre volume. Botpress also exposes an API reference and notes that Studio can connect to external services and APIs, while named customers include Zoom, Shell, Kia, and American Eagle.
Why use Botpress?
- Botpress combines a visual builder and code-first toolkit, so teams can move from prototype to custom logic without switching platforms.
- Its helpdesk layer can sit on top of existing Zendesk or Intercom setups, reducing migration work.
- The platform supports unlimited AI agents on paid plans, which helps teams scale automation without per-agent pressure.
- Botpress publishes customer outcomes like 75% of conversations without humans and 30% lower call-centre volume, showing it can absorb real support load.
- The platform includes an API reference and Studio connections to external services, giving technical teams room to extend workflows.
Who is Botpress for?
- Support operations teams who want to deflect complex tickets without replacing their existing helpdesk.
- Product teams who need AI agents that can answer questions and trigger workflows across systems.
- Developers who want a visual builder plus code-first tooling for custom agent logic.
- Operations teams who need routing, permissions, and collaboration across multiple agents and teammates.
- Customer experience teams who want to centralize knowledge and automate repetitive conversations.
What are Botpress's key features?
Botpress Desk
Handle support conversations in Botpress Desk with AI helpdesk workflows, Botpress Studio, and a public Help Center for customer self-service.
Agent Studio
Build agents in Studio with the ADK, drag-and-drop editor, and custom code, then test them in the conversation emulator before launch.
Autonomous Engine
Run automated agents that answer and act across 1M users and 180+ countries worldwide, helping teams scale without adding manual work.
Knowledge Bases
Centralize answers in knowledge bases and a Help Center, so agents can pull from one source of truth instead of scattered documents.
Human handoff
Route conversations to people with Teams & routing and Botpress Desk, keeping context when an AI agent needs escalation.
Deploy where your users are
Publish bots to WhatsApp, Instagram, Messenger, Slack, Telegram, Skype, and Twilio so customers can chat in their preferred channel.
Integrate with existing systems
Connect Botpress to HubSpot, Notion, Jira, Calendly, Salesforce, Shopify, Stripe, and Zapier to trigger actions in your stack.
Enterprise Security
Support enterprise deployments with version history, collaboration controls, and API access for connecting external services from Studio.
What does Botpress integrate with?
- Messenger
- Slack
- HubSpot
- Notion
- Jira
- Calendly
- OpenAI
- Anthropic
- Groq
- Hugging Face
- Stripe
- Accelo
- ActiveCampaign
- Acumatica
- Advanced Website Crawler
- Aftership
- Airtable
- Alchemer
- AnyDesk
- Apify Web Scraping
- Apollo.io
- Asana
- Attio
- Avoma
- AWS Lambda
- AWS S3
- BambooHR
- Beehiiv
What are Botpress's use cases?
Support deflection with Desk
Support operations teams use Botpress to deflect complex tickets without replacing their helpdesk, using Botpress Desk to keep conversations organized and Human handoff when an issue needs a person. They can also use Knowledge Bases to answer repetitive questions faster and reduce queue pressure.
Product workflows with agents
Product teams use Botpress to build AI agents that answer questions and trigger workflows across systems, using Agent Studio to design the agent and Integrate with existing systems to connect tools like CRM, ticketing, or scheduling. The result is faster self-serve resolution and fewer manual follow-ups.
Developer-built custom agents
Developers use Botpress to ship custom agent logic with a visual builder and code-first tooling, combining Agent Studio with Custom code for precise behavior. They can test interactions in the Conversation emulator before deploying, which helps catch broken flows before users see them.
Centralized knowledge for CX
Customer experience teams use Botpress to centralize knowledge and automate repetitive conversations, relying on Knowledge Bases and Centralize knowledge to keep answers consistent across channels. With Deploy where your users are, they can serve customers in the places they already chat.
How does Botpress work?
- Connect your first knowledge source in Knowledge Bases or Centralize knowledge, then map the content Botpress should use to answer common questions and reduce repetitive support volume.
- Build your first agent in Agent Studio with the Drag-and-drop editor, then add Custom code where you need branching logic, API calls, or specialized behavior.
- Test the conversation in the Conversation emulator, refine prompts and paths, and use Autonomous Engine to handle routine requests with less manual intervention.
- Set up Human handoff and Teams & routing so complex cases reach the right teammate, while Botpress Desk keeps support work organized in one place.
- Deploy where your users are through Webchat or connected channels, then connect Integrations to existing systems so the agent can trigger real workflows and keep improving.
How much does Botpress cost?
Free
$0- 100 conversations
- No top-ups or overages
- Includes:
- AI usage included
- 1 seat
- 3 AI agents
- Botpress Desk
- Our AI helpdesk for support teams.
- Botpress Studio + ADK
- Our visual AI agent builder and code-first developer toolkit
- Help Center
- A public-facing knowledge base for your customers to self-serve.
- Community support
Plus
$150/mo- 250 conversations / mo included
- Packs of 100 for $65 ($0.65/convo)
- Includes:
- AI usage included
- 3 seats
- Unlimited AI agents
- Botpress Desk
- Our AI helpdesk for support teams.
- Botpress Studio + ADK
- Our visual AI agent builder and code-first developer toolkit
- WhatsApp channel
- Whitelabel webchat
- Remove Botpress branding from your chat widget.
- Help Center + custom field
- A public-facing knowledge base for your customers to self-serve, complete with your branding.
- Technical support via live chat
Team
$750/mo- 1,500 conversations / mo included
- Packs of 100 for $50 ($0.50/convo)
- Includes everything in Plus, and:
- AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Multiple team members can build and edit bots simultaneously in the Studio.
Enterprise
Custom- Custom pricing
- Includes everything in Team, plus:
- Voice channel
- Extend your bot to phone conversations.
- Dedicated support
- SLA & security review
- Custom storage
Frequently asked questions
What is Botpress?
Botpress is an AI agent building and support automation platform for support, product, and operations teams that want to answer, route, and escalate conversations. It combines Agent Studio, the Autonomous Engine, Knowledge Bases, and Botpress Desk, with integrations for HubSpot, Notion, Jira, Salesforce, Shopify, Stripe, and Zapier. Plans run Free $0, Plus $150/mo, Team $750/mo, and Enterprise custom.
How much does Botpress cost? Is it free?
Botpress has a free plan, with paid tiers including Plus at $150/mo, Team at $750/mo, Enterprise at Custom.
What is Botpress used for? Who is it for?
Botpress is used for Botpress Desk, Agent Studio, and Autonomous Engine. It's built for Support operations teams, Product teams, and Developers.
Does Botpress have an API and what does it integrate with?
Botpress provides an API reference for its platform, and this page also mentions connecting to external services and APIs from Studio. It integrates with WhatsApp, Instagram, Messenger, Slack, HubSpot, and 25 more.
Editor's read
Check the conversation caps before you commit: Free includes 100 conversations, Plus 250/month, and Team 1,500/month. If your support volume is likely to exceed those limits, the pricing jump will come from conversation packs or a move to Enterprise custom pricing.
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