Dust
What is Dust?
Dust is an AI agent platform for operations, knowledge, support, sales, marketing, engineering, and data teams that connects models to company data and tools so agents can act on internal workflows. It includes Team orchestration, Context-aware infrastructure, and a Universal access layer, with access through the Dust API, MCP, Chrome Extension, and custom webhooks. It is used by Datadog and Clay. Plans run Pro at $29/month per user and Enterprise with custom pricing.
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At a glance
- Dust is best for operations and knowledge teams who want AI agents connected to company data and tools.
- Pro $29/mo / user, excl. Tax.; Enterprise Custom based on active users
- 14 days, no credit card
- Yes — Agents can access everything via APIs and links to a developer documentation site for the platform.
What does Dust do?
Dust handles company-specific AI work by connecting models to internal knowledge and tools, then letting teams deploy, orchestrate, and govern specialized agents. The product centers on agent creation, context-aware infrastructure, and a universal access layer so those agents can act on data from sources like Slack, Notion, and GitHub, plus external websites. Teams can tailor instructions, use pre-built templates, and extend agents with custom tools for extraction, transformations, and other operations. At scale, Dust is trusted by 5,000+ organizations and is built for enterprise use cases where access control and data handling matter. The platform supports API access through its developer documentation, and the security pages describe granular data selection, end-to-end encryption, regional hosting in the EU or US, SSO, role-based access, and private spaces. Customer stories include Datadog, Clay, Cursor, Assembled, Persona, Vanta, Watershed, and Doctolib, with reported outcomes like 80% AI adoption across 200+ consultants, 1,800+ hours saved per month, and 90% adoption in six months.
Why use Dust?
- It connects agents to company data and tools, so outputs can reflect internal context instead of generic prompts.
- Enterprise controls like SSO, role-based access, private spaces, and regional hosting support stricter workspace governance.
- The platform supports custom agents that can execute actions, which lets teams move from answers to actual workflow automation.
- API access and a developer platform make it easier to extend agents into programmatic workflows and custom integrations.
- A browser extension and native integrations reduce friction for teams that want agents inside existing work surfaces.
Who is Dust for?
- Operations teams who want agents to automate recurring internal workflows.
- Knowledge management teams who need AI grounded in company sources and permissions.
- Customer support teams who want faster ticket handling with contextual agents.
- Sales and marketing teams who need personalized workflows without engineering tickets.
- Engineering and data teams who want to extend agents through APIs and custom tools.
What are Dust's key features?
Team orchestration
Coordinate AI agents across teams with shared spaces, feedback, and collaboration features used by 5,000+ organizations to keep work aligned.
Context-aware infrastructure
Give agents the right context from connected sources like Google Drive, Notion, Slack, and GitHub, so answers reflect your actual company data.
Universal access layer
Access agents through the Dust API, MCP, Chrome Extension, and custom webhooks, letting teams use the same agent layer across tools and workflows.
Create AI Agents in seconds
Spin up custom agents quickly and connect them to models like GPT-5, Claude, Gemini, and Mistral without building a full internal platform.
Connect all your data easily and securely
Link data sources and apps such as Confluence, Salesforce, Snowflake, and PostgreSQL while keeping privacy controls like SOC2 and Zero Data Retention.
Go beyond search and chat
Build agents that execute actions, not just answer questions, using native integrations like Zendesk, Slack, and the Chrome Extension.
Tailor AI agents to your team needs
Customize agents for specific workflows and data access, including up to 1GB per user of data sources and private spaces for team-specific work.
Built with enterprise-grade security
Support enterprise deployment with SSO via Okta, Entra ID, or Jumpcloud, SCIM provisioning, and US/EU data hosting for controlled access.
What does Dust integrate with?
- Slack
- Google Drive
- Notion
- Confluence
- GitHub
- Stripe
- Amplitude
- Amplitude Europe
- Asana
- Canva
- Clari Copilot
- Fathom
- Gong
- Google Sheets
- Guru
- Luma
- Microsoft Excel
- Miro
- Monday.com
- NetSuite
- Power BI
- Productboard
- Semrush
- Slab
- Statuspage
- Ashby
- Ukg Ready
- Attio
- HubSpot
- Salesforce
What are Dust's use cases?
Support teams handle tickets faster
Customer support teams who want faster ticket handling use Dust to route and resolve requests with contextual agents. They use @help agent and Connect all your data easily and securely to pull the right account, product, and policy context into each reply, helping teams move toward faster resolution and fewer back-and-forths.
Operations workflows without engineering
Operations teams who want agents to automate recurring internal workflows use Dust to build repeatable assistants for approvals, updates, and follow-ups. With Create AI Agents in seconds and Team orchestration, they can turn routine work into guided actions that save time and reduce manual coordination.
Knowledge answers grounded in sources
Knowledge management teams who need AI grounded in company sources and permissions use Dust to answer questions from trusted internal content. They rely on Context-aware infrastructure and Give your agents the context they actually need to keep responses aligned with source permissions and reduce hallucinated answers.
Sales workflows tailored to teams
Sales and marketing teams who need personalized workflows without engineering tickets use Dust to tailor agents for outreach, research, and follow-up. Using Tailor AI agents to your team needs and Share with your team, collect feedback, they can refine outputs quickly and keep messaging consistent across the team.
How does Dust work?
- Connect your first data source with Connect all your data easily and securely, starting from tools like Slack, Google Drive, Notion, or GitHub so agents can work from real company context.
- Create AI Agents in seconds, then define the task, tone, and actions they should take for your team's recurring workflow or support process.
- Use Team orchestration to assign the agent to the right people, spaces, or workflows, and let it coordinate handoffs without constant manual prompting.
- Extend the agent with Build custom agentic tools, Custom Webhooks, or the Dust API when you need it to trigger actions, query systems, or fit existing processes.
- Share with your team, collect feedback, and refine prompts or permissions so the agent improves over time while staying aligned with enterprise-grade security.
How much does Dust cost?
Pro
$29/ month / user, excl. tax.- From 1 user
- Models (GPT-5, Claude, Gemini, Mistral…)
- Custom agents which can execute actions
- Connections (GitHub, Google Drive, Notion, Slack,.)
- Native integrations (Zendesk, Slack, Chrome Extension)
- Privacy and Data Security (SOC2, Zero Data Retention)
- Unlimited messages (Fair use limits apply*)
- Fixed price on additional programmatic usage
- Up to 1GB/user of data sources
- One private space
- Start now, 14 days free
- Pro
Enterprise
Custom based on active users- Everything in Pro, plus:
- Security and controls
- Larger storage and file size limits
- Custom price on programmatic usage (API, GSheet, Zapier)
- Single Sign-On (SSO) (Okta, Entra ID, Jumpcloud)
- Flexible payment options (SEPA, Credit Card)
- Priority support & dedicated account management
- Priority access to new features
- US / EU data hosting
- User provisioning (SCIM)
- Salesforce Tool
Frequently asked questions
What is Dust?
Dust is an AI agent platform for operations, knowledge, support, sales, marketing, engineering, and data teams that connects models to company data and tools so agents can act on internal workflows. It includes Team orchestration, Context-aware infrastructure, and a Universal access layer, with access through the Dust API, MCP, Chrome Extension, and custom webhooks. It is used by Datadog and Clay. Plans run Pro at $29/month per user and Enterprise with custom pricing.
How much does Dust cost? Is it free?
Dust has 2 paid plans: Pro at $29/ month / user, excl. A 14-day free trial is available.
What is Dust used for? Who is it for?
Dust is used for Team orchestration, Context-aware infrastructure, and Universal access layer. It's built for Operations teams, Knowledge management teams, and Customer support teams.
Does Dust have an API and what does it integrate with?
Agents can access everything via APIs and links to a developer documentation site for the platform.
Editor's read
Check the 1GB per user data-source limit on Pro and the private-space count before rollout. If your workflows need more storage, file-size headroom, or SCIM and SSO controls, those sit on Enterprise.
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