CometChat
What is CometChat?
CometChat is an in-app messaging and calling platform for product teams that need embedded chat, voice/video, and AI-assisted conversations. It ships with SDKs, UI kits, widgets, APIs, moderation, notifications, and multi-tenant controls, and it can be deployed on-prem. CometChat is used by Deloitte, Bitdefender, Randstad, and Pangea.ai. Plans run Build $0/month, Basic $239/month, Advanced $359/month, and Enterprise pricing starts from 10k MAU.
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At a glance
- CometChat is best for product teams that need embedded chat, calls, and AI conversations without building the stack from scratch.
- Build $0 /month; Basic $239 /month; Advanced $359 /month; Enterprise Enterprise pricing starts from 10k MAU
- Yes — The page advertises open source SDKs and APIs for building bespoke chat experiences, plus real-time webhooks.
What does CometChat do?
CometChat powers in-app messaging, voice/video, and AI-assisted conversations through SDKs, UI kits, widgets, and APIs that teams can drop into existing products or build around from scratch. Its chat stack covers 1:1, group, and broadcast messaging, plus moderation, notifications, and multi-tenant controls so product teams can shape the experience without stitching together separate services. At scale, CometChat says it supports 113,000+ apps, 126M+ users worldwide, and 7M+ messages sent every day across 163+ countries. The platform also advertises 35+ edge locations, 99.999% uptime, and 7ms API response time. Customer stories include Deloitte, Bitdefender, Randstad, and Pangea.ai. For teams that want more control, CometChat offers open source SDKs, APIs, real-time webhooks, and on-prem deployment.
Why use CometChat?
- SDKs, UI kits, and widgets let teams choose how much of the conversation experience they build themselves.
- On-prem deployment gives security-conscious teams more control over where communication data runs.
- Multi-tenant infrastructure supports products that serve separate customer workspaces from one backend.
- The platform combines moderation, notifications, and insights instead of forcing teams to assemble those layers separately.
- Scale signals like 113,000+ apps and 7M+ messages per day suggest the stack is built for production traffic.
Who is CometChat for?
- Product teams that need embedded chat and calling inside an existing app.
- Engineering teams that want SDKs and APIs for custom conversation flows.
- Marketplace builders that need buyer-seller or recruiter-candidate messaging.
- Healthcare and compliance-focused teams that need controlled communication features.
- Platform teams that need multi-tenant chat infrastructure and on-prem deployment.
What are CometChat's key features?
Moderation & Guardrails
Apply AI rule-based moderation, OpenAI-powered context checks, and HIPAA/BAA controls to filter risky messages before they reach users.
Analytics & Insights
Track in-depth insights, message trends, and OpenAI-powered enrichment to understand engagement and improve chat workflows across 113,000+ apps.
Notification Engine
Send email, SMS, push, and in-app alerts with customizable templates through Sendgrid, Twilio, APNs, and FCM for timely user follow-up.
Multi-Tenant Infrastructure
Run separate chat spaces for multiple customers or teams with multi-tenancy support, useful for SaaS products serving distinct accounts.
On-Prem Deployment
Deploy CometChat in your own environment for tighter data control, while still using APIs, SDKs, and real-time webhooks.
UI Kit Builder
Build branded chat interfaces with UI kits and a widget builder, reducing front-end work while keeping messaging consistent across web apps.
SDKs
Use open source SDKs and APIs to embed chat, calls, and real-time webhooks into custom products without starting from scratch.
Voice & Video Calling
Add voice and video calling alongside chat, with rich media support, voice messages, and 100MB file uploads for more complete conversations.
What does CometChat integrate with?
- Slack
- Salesforce
- Google Calendar
- Stripe
- HubSpot
- Klaviyo
- Shopify
- Notion
- Zapier
- QuickBooks
- Calendly
- Sendgrid
- Twilio
- OpenAI
- APNs
- FCM
- Mixpanel
- Segment
What are CometChat's use cases?
Embedded chat for product teams
Product teams that need embedded chat and calling inside an existing app use CometChat to launch in-app conversations without rebuilding the stack. They rely on SDKs and Voice & Video Calling to add real-time messaging and live sessions that keep users inside the product.
Custom flows for engineering teams
Engineering teams that want SDKs and APIs for custom conversation flows use CometChat to shape chat around their own product logic. With UI Kit Builder and SDKs, they can ship branded experiences faster while still controlling the interaction model and message behavior.
Marketplace messaging for matching platforms
Marketplace builders that need buyer-seller or recruiter-candidate messaging use CometChat to keep conversations tied to listings and matches. Notification Engine helps bring people back to active threads, while Analytics & Insights shows which conversations are driving engagement.
Controlled communication for regulated teams
Healthcare and compliance-focused teams that need controlled communication features use CometChat to support secure, governed conversations. Moderation & Guardrails helps them manage risky content, and On-Prem Deployment gives platform control when data handling requirements are strict.
How does CometChat work?
- Connect your first app to the SDKs or APIs, then choose the chat surface you want to embed. Use UI Kit Builder or UI Kits to start from a ready-made conversation experience.
- Configure users, roles, and conversation rules in the dashboard, then tune Moderation & Guardrails for the workflows you need. Add Voice & Video Calling if your product needs live sessions.
- Set up Notification Engine to send push, email, or SMS nudges when messages arrive or threads go quiet. Use Analytics & Insights to track engagement, delivery, and moderation outcomes.
- If you run multiple customers or environments, enable Multi-Tenant Infrastructure and map each tenant cleanly. For stricter deployments, switch to On-Prem Deployment and keep control of your data path.
How much does CometChat cost?
Build
$0 /month- Free for development
- All features
- Up to 100 users
- No credit card required
Basic
$239 /month- Rich in-app chat
- Push notifications
- Basic moderation
- Global EDGE network
- All features
- Up to 100 users
- No credit card required
Advanced
$359 /month- An communication suite with built-in multi-channel notifications, AI moderation and insights.
- Everything in Basic, Plus
- AI Rule-based moderation
- _limited-time offer!
- Email & SMS notifications (with customizable templates)
- Multi-tenancy
- AI replies & summaries
- In-depth insights
- HIPAA / BAA
- Search
- Message translation
Enterprise
Enterprise pricing starts from 10k MAU- Everything in Plus
- Zero overages
- OpenAI-powered context & prompt based moderation
- 10% concurrency included
- Custom white-label field (add-on)
- See all features
Frequently asked questions
What is CometChat?
CometChat is an in-app messaging and calling platform for product teams that need embedded chat, voice/video, and AI-assisted conversations. It ships with SDKs, UI kits, widgets, APIs, moderation, notifications, and multi-tenant controls, and it can be deployed on-prem. CometChat is used by Deloitte, Bitdefender, Randstad, and Pangea.ai. Plans run Build $0/month, Basic $239/month, Advanced $359/month, and Enterprise pricing starts from 10k MAU.
How much does CometChat cost? Is it free?
CometChat has a free plan, with paid tiers including Basic at $239 /month, Advanced at $359 /month, Enterprise at Enterprise pricing starts from 10k MAU.
What is CometChat used for? Who is it for?
CometChat is used for Moderation & Guardrails, Analytics & Insights, and Notification Engine. It's built for Product teams that need embedded chat and calling inside an existing app, Engineering teams that want SDKs and APIs for custom conversation flows, and Marketplace builders that need buyer-seller or recruiter-candidate messaging.
Does CometChat have an API and what does it integrate with?
The page advertises open source SDKs and APIs for building bespoke chat experiences, plus real-time webhooks. It integrates with Slack, Salesforce, Google Calendar, Stripe, HubSpot, and 13 more.
Editor's read
Check the user cap on Build and Basic: both list up to 100 users, so any production rollout beyond that needs a paid tier. Also verify whether your deployment needs on-prem hosting or SSO, since those are tied to higher-end plans and Enterprise features.
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