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Portkey

What is Portkey?

Portkey is an AI gateway and control plane for teams that route LLM traffic through one layer for observability, guardrails, prompt management, and key management. It includes Observability, AI Gateway, Guardrails, Prompt, AI Governance, and MCP Gateway, and the site names customers such as Haptik, Qoala, booking.com, Figg, and Snorkel AI. Plans run Developer Free Forever, Production $49/month, and Enterprise custom pricing.

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At a glance

Best for
Portkey is best for AI teams that need production controls, observability, and routing across many models.
Pricing
Developer Free Forever; Production $49/mo; Enterprise Custom
API
Yes — The page advertises a unified API for connecting to 1600+ LLMs and providers, plus provider-specific capabilities through the gateway.

What it does

Portkey sits between an application and its LLM providers as a single API: it routes requests across more than 1,600 models from 40+ providers, handles fallbacks and load balancing when a provider is down or rate-limited, caches repeated calls, and layers on 50+ guardrails (PII/PHI redaction, content moderation) plus request-level observability (logs, traces, cost and latency per team or key). A self-hosted, MIT-licensed version of the core gateway ships as open source on GitHub. The vendor's own figures — 1,600+ models, 3,000+ GenAI teams, trillions of tokens processed monthly — are Portkey/PAN claims, not independently audited.

Now owned by Palo Alto Networks

Palo Alto Networks announced its intent to acquire Portkey on 30 April 2026 and completed the acquisition on 29 May 2026 (financial terms undisclosed by either party — a widely circulated ~$140M figure traces to a single market-intelligence aggregator, not a company filing or statement, so it is not repeated here). Portkey is being integrated as the AI Gateway inside PAN's Prisma AIRS platform, which went generally available under that combined offering in July 2026; portkey.ai's own security page now leads with 'Portkey is now PRISMA AIRS AI Gateway.' Co-founders Rohit Agarwal (CEO) and Ayush Garg remain publicly associated with the product post-acquisition. For a buyer, this cuts two ways: PAN gives the product a much larger compliance and enterprise-sales apparatus than a 2023-founded, $18M-raised startup had on its own, but pricing, sales motion and the roadmap are now set inside a cybersecurity vendor's priorities rather than an independent AI-infra company's — several of Portkey's own 'Upgrade' and 'Contact us' links now route to paloaltonetworks.com.

The open-source gateway has gone quiet since the acquisition closed

The self-hosted gateway (Portkey-AI/gateway on GitHub, MIT-licensed, 13,065 stars) is not archived and still installs and runs. But its development pace changed sharply at the acquisition: the last tagged release is v1.15.2 from 12 January 2026, the last commit merged to the main branch was on 25 May 2026 — the same day the acquisition closed — and a GitHub search finds zero pull requests merged into the repo since then against twelve that were opened and closed unmerged in that window. That's a real signal for anyone planning to run the open-source version rather than the hosted product: it is currently a stable, usable, permissively-licensed codebase, not an actively developed one.

Pricing

Verified on portkey.ai/pricing, 23 September 2026: Developer is free forever (10,000 recorded logs/month, 3-day log retention, community support) — Portkey's own copy flags it as suitable for prototyping, 'not suitable for production workloads.' Production is $49/month (100,000 logs/month, 30-day retention, guardrails, RBAC, caching), with overages at $9 per additional 100,000 requests up to 3 million requests/month. Enterprise is custom-priced and adds SSO, custom retention, private/VPC deployment, SOC 2 Type 2 / HIPAA / GDPR compliance artifacts and dedicated support. The self-hosted open-source gateway remains free to deploy yourself.

Security and compliance

Portkey publishes concrete trust artifacts rather than just a marketing claim: a DPA (portkey.ai/dpa) and a sub-processor list (portkey.ai/sub-processor) are both live pages, and the vendor states SOC 2, ISO 27001, GDPR and HIPAA compliance. None of these were independently re-verified against a SOC 2 report in this pass — the pages list the claim, not the underlying report.

Independent reviews

G2 lists Portkey (under the AIOps Tools category, now branded 'By Palo Alto Networks') at 4.6/5 from 19 reviews — a small sample, useful as a directional signal but not a statistically strong one.

How much does Portkey cost?

PlanPriceWhat's included
DeveloperFree Forever
  • Perfect for prototyping and testing or evaluating enterprise POCs. Not suitable for production workloads.
  • 10k recorded logs per month
  • Retention
  • 3 days for Logs, 30 days for metrics
  • AI Gateway
  • Universal API, Fallbacks, Loadbalancing, Retries & more
  • Observability
  • Logs, Traces, Feedback, Custom Metadata, Filters
  • Prompt Management
  • Caching
  • Deterministic Guardrails
  • Community Support
Production$49/month
  • Great for teams ready to deploy LLM apps in production. Not recommended for organizations requiring custom security controls or data residency guarantees
  • 100k recorded logs per month
  • +$9 overages per additional 100k requests
  • Retention
  • 30 days for logs, 90 days for metrics
  • AI Gateway
  • Universal API, Fallbacks, Load Balancing, Retries & more
  • Observability
  • Logs, Traces, Feedback, Metadata, Filters, Alerts
  • Guardrails
  • Prompt Management
  • Unlimited Templates, Playground, API Endpoints, Versioning, Variables
  • Security
  • Role-Based Access Control, Service Account API Keys
  • Production Support
  • Semantic Caching
EnterpriseCustom Pricing
  • Built for organizations with complex compliance needs and high-volume production workloads. Get full Portkey feature set with enterprise support and multiple deployment configurations
  • Recorded Logs
  • Custom Retention Periods
  • Guardrails
  • Governance
  • Role-Based Access Control, SSO, Granular Budget & Rate Limits
  • Enterprise Essentials
  • Private Cloud Deployment, Data Export to Data Lakes, VPC Hosting, Compliance (SOC2 Type 2, GDPR, HIPAA), Custom BAAs, Data Isolation
  • Support
  • Reliability
  • Backed by SLAs

Frequently asked questions

What is Portkey?

Portkey is an AI gateway and control plane for teams that route LLM traffic through one layer for observability, guardrails, prompt management, and key management. It includes Observability, AI Gateway, Guardrails, Prompt, and AI Governance, and the site names customers such as Haptik, Qoala, and booking.com. Plans run Developer Free Forever, Production $49/month, and Enterprise custom pricing.

How much does Portkey cost? Is it free?

Portkey has a free plan, with paid tiers including Production at $49/month, Enterprise at Custom Pricing.

What is Portkey used for? Who is it for?

Portkey is used for Observability, AI Gateway, and Guardrails. It's built for Platform engineers, ML teams, and Security and compliance teams.

Does Portkey have an API and what does it integrate with?

The page advertises a unified API for connecting to 1600+ LLMs and providers, plus provider-specific capabilities through the gateway. It integrates with Microsoft Azure, MongoDB, GitHub, Docker, Auth0, and 25 more.

Editor's read

Check the log-retention ceiling on the plan you want: Developer keeps logs for 3 days, Production for 30 days, while Enterprise offers custom retention. If your debugging or audit workflow depends on longer history, that tier choice matters before rollout.

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