Rep AI
What is Rep AI?
Rep AI is a Shopify ecommerce chat platform for merchants that handles sales, support, and shopper insights in one storefront assistant. It combines Rep for Sales, Rep for Support, Rep for Insights, AI shopping assistant, AI-powered recommendations, and 24/7 support, and connects with Shopify, Klaviyo, Gorgias, Zendesk, and Yotpo. Plans run AI Support Agent $200/month, AI Sales Agent $440/month, and AI Concierge (Bundle) $528/month.
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At a glance
- Rep AI is best for Shopify merchants who want one chat layer for sales, support, and shopper insights.
- AI Sales Agent $440; AI Support Agent $200; AI Concierge (Bundle) $528
- 30 days, no credit card
What does Rep AI do?
Rep AI handles shopper conversations by combining an AI sales concierge, support automation, and shopper-intelligence reporting. On a Shopify storefront, it starts chats at the right moment, answers pre-sale questions, recommends products, rescues abandoned carts, and routes complex issues into support workflows. The same system also covers post-purchase tasks like order status, returns, cancellations, and subscription edits, so shoppers can stay in chat instead of bouncing to a help page. At scale, Rep AI is built for stores with up to 80K monthly sessions and catalogs up to 20K products, with a 30-day free trial and no API available. The site shows outcomes like 95%+ website inquiries resolved, 97% of support inquiries handled, 12%+ conversion rate, and 16%+ higher average order value. Customers and case studies include OLLY, HigherDOSE, FASS, and Satya Jewelry, showing it can support both sales and service while feeding analytics back into the team.
Why use Rep AI?
- It combines sales, support, and insights in one storefront assistant, so teams do not stitch together separate bots and dashboards.
- Behavioral timing starts conversations when shoppers disengage, which keeps outreach less intrusive than always-on popups.
- Catalog sync and product-aware replies help shoppers get current answers without maintaining a separate quiz flow.
- Helpdesk and messaging integrations let Rep hand off to human support without breaking the conversation.
- The data suite turns chat into feedback on drop-off reasons, missing information, and sales performance.
Who is Rep AI for?
- Shopify ecommerce teams who want to convert more traffic without adding more manual chat work.
- Support leads who need automated handling for common order and account questions.
- Growth marketers who want conversational upsells, recommendations, and abandoned-cart rescue.
- CX managers who want shopper-intelligence data from real customer conversations.
- Merchandising teams who need product discovery help inside the storefront chat.
What are Rep AI's key features?
Rep for Sales
Handles guided shopping, product recommendations, and abandoned-cart rescue in Shopify stores, helping turn more visitors into orders and lift AOV.
Rep for Support
Answers order status, returns, exchanges, and subscription edits while integrating with Gorgias, Zendesk, and Help Scout to reduce ticket volume.
Rep for Insights
Surfaces shopper drop-off reasons, missing information, and sales assistance insights in the Data Suite, giving teams clearer actions from conversations.
AI shopping assistant
Runs natural conversations across web and mobile chat, using tone-of-voice training and AI personality settings to match the brand experience.
AI-powered recommendations
Suggests similar items, frequently bought together products, and out-of-stock alternatives, helping shoppers find the right product faster.
24/7 support
Provides always-on answers for common support questions, including WISMO, cancel order, and returns, so shoppers get help outside business hours.
Seamless Integrations
Connects with Shopify, Klaviyo, Postscript, Yotpo, Attentive, Tapcart, Meta, and Omnisend to sync commerce, messaging, and support workflows.
AI Coaching
Uses AI training, Flow Studio, and custom support policies to shape responses and improve handling of complex discussions over time.
What does Rep AI integrate with?
- Shopify
- Gorgias
- Zendesk
- Help Scout
- Postscript
- Tapcart
- Klaviyo
- Yotpo
- Mailchimp
- Attentive
- Richpanel
- Loop
- Meta
- Omnisend
- Freshdesk
- Kustomer
- Google Chrome
What are Rep AI's use cases?
Shopify sales chat
Shopify ecommerce teams use Rep AI to turn storefront conversations into orders, using Rep for Sales and AI shopping assistant to answer product questions, recommend items, and rescue abandoned carts. The result is more conversions and higher average order value without adding manual chat work.
Support automation for CX
Support leads use Rep AI to handle common order and account questions around the clock, using Rep for Support and 24/7 support to resolve WISMO, returns, and address changes automatically. That reduces ticket volume while keeping shoppers moving without waiting on an agent.
Merchandising guided discovery
Merchandising teams use Rep AI to help shoppers find the right products inside chat, using AI-powered recommendations and Guided Shopping to surface similar items, out-of-stock alternatives, and frequently bought together suggestions. That improves product discovery and keeps shoppers engaged longer.
Shopper intelligence for CX
CX managers use Rep AI to learn from real customer conversations, using Rep for Insights and Reports and Analytics with AI-driven Insights to spot drop-off reasons, missing information, and recurring questions. That gives them shopper-intelligence data they can use to improve the storefront and support flows.
How does Rep AI work?
- Connect your Shopify store first, then let Rep AI read your catalog and storefront context through smooth Integrations so the assistant can answer with current product information.
- Choose Rep for Sales or Rep for Support, then configure the AI shopping assistant, 24/7 support, and AI-powered recommendations to match your conversion or service goals.
- Train the assistant with AI Training and AI Coaching, set tone of voice, and refine product discovery so responses stay on-brand and useful in live conversations.
- Review the Conversations Dashboard and Reports and Analytics with AI-driven Insights to see drop-off reasons, top questions, and sales opportunities across chats.
- Keep improving with AI-driven data engine insights, update flows in the builder, and expand integrations as your team adds support, marketing, or merchandising workflows.
How much does Rep AI cost?
AI Sales Agent
$440- AI Sales Agent
- Standard Plus
- Per Month
- $440
- $12
- /1000 Visitors
- Monthly plan
- Store Range
- Session limit (Up To)
- 80K
- Product catalog limit (Up To)
- 20K
- Rep Team Support
- Onboarding
- Support
- Features
- AI Training
- Tone of voice
- AI Personality
- Unlimited Seats
- Multi-Language
- Live Chat
- AI Sales Skills
- AI Drop-off Detection
- Proactive Approach
- Product Recommendation
- Product Search
- Similar Items Recommendation
- Upsell (Frequently Bought Together)
- Out-of-Stock Recommendation
- Abandoned Cart Rescue
- Integrations (Power-ups)
- Access to over 20 integrations
- Klaviyo
- Postscript
- Gorgias
- Zendesk
- Yotpo
- Attentive
- Tapcart
- Meta
- Data Suite
- Sales analytics
- Website Missing information
- AI CX Recommendations
- Shopper drop-off reasons
- Sales assistance insights
- Conversations
- Support Skills
- Cancel Order
- Modify order details
- Returns/exchanges
- Order status (WISMO)
- Edit subscriptions
- AI Answering Emails
- Expert Zone
- + $200
- Flow Studio (builder)
- Custom policies for support skills
- Product finder customization
AI Support Agent
$200- AI Support Agent
- Standard Plus
- Per Month
- $200
- Store Range
- Session limit (Up To)
- 80K
- Product catalog limit (Up To)
- 20K
- Rep Team Support
- Onboarding
- Support
- Dedicated Success Manager
- Features
- AI Training
- Tone of voice
- AI Personality
- Unlimited Seats
- Multi-Language
- Live Chat
- Support Skills
- Cancel Order
- Modify order details
- Returns/exchanges
- Order status (WISMO)
- Edit subscriptions
- AI Answering Emails
- Expert Zone
- + $200
- Flow Studio (builder)
- Custom policies for support skills
- Product finder customization
AI Concierge (Bundle)
$528- AI Concierge (Bundle)
- Standard Plus
- Per Month
- $528
- Store Range
- Session limit (Up To)
- 80K
- Product catalog limit (Up To)
- 20K
- Rep Team Support
- Onboarding
- Support
- Dedicated Success Manager
- Features
- AI Training
- Tone of voice
- AI Personality
- Unlimited Seats
- Multi-Language
- Live Chat
- AI Sales Skills
- AI Drop-off Detection
- Proactive Approach
- Product Recommendation
- Product Search
- Similar Items Recommendation
- Upsell (Frequently Bought Together)
- Out-of-Stock Recommendation
- Abandoned Cart Rescue
- Integrations (Power-ups)
- Access to over 20 integrations
- Klaviyo
- Postscript
- Gorgias
- Zendesk
- Yotpo
- Attentive
- Tapcart
- Meta
- Data Suite
- Sales analytics
- Website Missing information
- AI CX Recommendations
- Shopper drop-off reasons
- Sales assistance insights
- Conversations
- Support Skills
- Cancel Order
- Modify order details
- Returns/exchanges
- Order status (WISMO)
- Edit subscriptions
- AI Answering Emails
- Expert Zone
- + $200
- Flow Studio (builder)
- Custom policies for support skills
- Product finder customization
Frequently asked questions
What is Rep AI?
Rep AI is a Shopify ecommerce chat platform for merchants that handles sales, support, and shopper insights in one storefront assistant. It combines Rep for Sales, Rep for Support, Rep for Insights, AI shopping assistant, AI-powered recommendations, and 24/7 support, and connects with Shopify, Klaviyo, Gorgias, Zendesk, and Yotpo. Plans run AI Support Agent $200/month, AI Sales Agent $440/month, and AI Concierge (Bundle) $528/month.
How much does Rep AI cost? Is it free?
Rep AI has 3 paid plans: AI Sales Agent at $440, AI Support Agent at $200, AI Concierge (Bundle) at $528. A 30-day free trial is available.
What is Rep AI used for? Who is it for?
Rep AI is used for Rep for Sales, Rep for Support, and Rep for Insights. It's built for Shopify ecommerce teams, Support leads, and Growth marketers.
Does Rep AI have an API and what does it integrate with?
Rep AI doesn't publish a public API. It integrates with Shopify, Gorgias, Zendesk, Help Scout, Postscript, and 12 more.
Editor's read
Check the store-size ceiling before committing: Rep AI is built for up to 80K monthly sessions and catalogs up to 20K products. If your traffic or assortment is likely to exceed either limit, verify how the platform handles that jump before rollout.
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