Tidio

What does Tidio do?

Tidio routes customer conversations through a single cloud-based stack that combines help desk, live chat, chatbot automation flows, and the Lyro AI Agent. The AI layer answers common questions, performs recurring tasks, and hands off when a human should step in, while Flows handles proactive automation for support and sales. On the product pages, Tidio also shows ticket management, multichannel messaging, and AI-driven email resolutions, so teams can keep conversations moving without stitching together separate tools. At scale, Tidio says it serves over 300,000 businesses worldwide and can resolve up to 67% of support load with automation. Customer stories show outcomes like 89% of conversations automated with Lyro AI Agent, 400+ hours saved monthly, and 80% lower response time. The platform is cloud-based, offers an API, and lists OpenAPI in its integrations area. Named customers include Cove, mattress next day, and axioma, which reinforces that the system is built for real support and lead-gen workflows rather than a demo-only chatbot.

Why use Tidio?

• It combines AI agent automation with human support tools, so teams can keep one workflow instead of juggling separate systems.
• Lyro is designed to answer from support content only, which helps reduce made-up responses and keeps answers grounded.
• The platform supports multichannel conversations, so teams can manage website chat and messaging channels from one place.
• Tidio offers a 7-day free trial and a free plan, making it easy to test before committing.
• The Plus and Premium tiers add custom limits, dedicated support, and managed AI deployment for larger teams.

Who is Tidio for?

• Support teams that want to automate repetitive questions without losing human handoff.
• Ecommerce operators that need chat, ticketing, and proactive sales flows in one place.
• Customer experience managers that want faster replies and clearer conversation routing.
• Growth teams that want lead capture and conversion support from website conversations.
• Operations teams that need shared visibility into visitors, tickets, and analytics.

What are Tidio's key features?

What does Tidio integrate with?

• Shopify
• WordPress
• Whatsapp
• Instagram
• Messenger
• WooCommerce
• Adobe Commerce
• Shopware
• Klavyio
• Mailchimp
• HubSpot
• Agile CRM
• Zoho CRM
• Google Tag Manager
• Google Analytics
• Zendesk
• Pipedrive
• Zapier
• Salesforce
• Microsoft Dynamics
• ActiveCampaign
• Magento
• BigCommerce
• Brevo
• ChatGPT
• Copper
• Discord
• Drupal
• Ecwid
• Wix

What are Tidio's use cases?

How does Tidio work?

1. Connect your first channel in Live Chat or one of the Communication Channels, then add your website widget so visitors can start conversations immediately.
2. Set up Lyro AI Agent with your knowledge base, choose when it should engage, and configure smooth human handoff for questions it should not resolve.
3. Build chatbot Flows for lead capture, cart recovery, or post-purchase follow-up, then test the path before publishing it to live visitors.
4. Route conversations in Shared inbox and Ticketing, using Departments, automatic assignment, and ticket priority management to keep the right team on the right issue.
5. Review Analytics, Visitors list, and AI Copilot Chrome Extension suggestions to spot gaps, refine replies, and improve conversion and resolution over time.

How much does Tidio cost?

Frequently asked questions