Zeiko Support

Zeiko Support Agent is one product inside a broader 'Zeiko' AI-agent platform for small businesses that also sells SEO, Google Sheets and YouTube agents (zeiko.io). The support agent answers customer conversations using approved support knowledge, imported tickets, and — its main differentiator — live Shopify context: product, order, catalog and discount data. When it can't resolve a request itself, it escalates to a human with the transcript, assignment state and handoff history attached rather than dropping the buyer into a blank ticket queue.

The /support-agent page you're likely reading sells a 'Founding support-agent package': $49/month flat for one agent, including 100 billable support outcomes, via a dedicated checkout path. Its own FAQ states plainly this is not a free trial. It includes a 14-day 'operator success-review window' for setup and QA, but that is not a refund guarantee — Zeiko's Terms of Service say fees are non-refundable except where required by law, and cancellations take effect at the end of the current billing period (zeiko.io/terms-of-service). Separately, Zeiko's main pricing page (zeiko.io/pricing) lists a conventional tiered ladder for what appears to be the same underlying platform: Starter $19/mo (1 seat, 200 AI actions, 5 workflows), Team $49/mo (3 seats, 1,000 AI actions, 20 workflows), Business $99/mo (8 seats, 3,000 AI actions, multi-channel deployment, priority support), Scale $199/mo (20 seats, 8,000 AI actions, API access), and custom Enterprise pricing. The Shopify App Store listing mirrors those four tiers and additionally offers a 7-day free trial on Starter (apps.shopify.com/zeik0) — an option the support-agent landing page never mentions. Compare both before choosing where to check out.

Zeiko defines a support outcome as "a customer conversation where Zeiko resolves the request with an AI customer-agent reply, completes an allowed support workflow, or routes the case to a human with a durable ticket and context" (zeiko.io/support-agent FAQ). That third case matters: a conversation the AI can't handle and hands off to a person still counts as a billed outcome, priced at $0.99 once the included 100/month are used up. This is not "pay only when the AI resolves it" — it's pay per conversation touched, resolution method aside.

The legal entity is Zeiko AI Technologies Inc., registered at 50 Johnson Avenue, Unit B, Miramichi, NB, Canada (site footer). The companion Shopify App Store listing shows a launch date of February 24, 2026 — about six months old at the time of this check — with zero reviews and no star rating (apps.shopify.com/zeik0). No Trustpilot profile exists for zeiko.io. The site's own 'Case Studies' page (zeiko.io/case-studies) contains generic operating-model write-ups (an 'SEO/Content Workforce operating model' framework) rather than named customers with measured results. No funding, investor, or backing information is publicly established.

Zeiko publishes real product docs at zeiko.io/docs. It does not publish a security/trust page, a changelog, or a status page — /security, /trust, /changelog and status.zeiko.io all return 404. The underlying AI model provider powering the agent is not disclosed in the privacy policy, terms, or product pages checked.