Ambience Healthcare
What is Ambience Healthcare?
Ambience Healthcare is an AI documentation platform for health systems that captures the clinical encounter and turns it into structured notes, coding support, and patient-facing outputs. It includes Ambient Scribe, Chart Chat, Medication Order Assist, and pre-visit chart prep, and it integrates with Epic, Athena, and Cerner through FHIR. Customers include St. Luke's Health System and John Muir Health. It is HIPAA compliant, SOC 2 Type I & II certified, and GDPR conformant.
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At a glance
- Ambience is best for health systems that need specialty-aware documentation and coding support inside the EHR.
What does Ambience Healthcare do?
Ambience captures the clinical encounter as it happens, then turns that conversation into structured documentation, coding support, and patient-facing outputs. Its workflow spans pre-visit context, in-visit ambient listening, and post-visit cleanup, so clinicians can start with a synthesized chart view, document in real time, and finish with coding-ready notes and compliance checks. Features like Ambient Scribe, Chart Chat, and Medication Order Assist help reduce cognitive load while keeping the note aligned to specialty-specific workflows. At scale, Ambience is built for enterprise deployment: it reports 4-week average implementation time, 80% average utilization, 4,000+ clinicians onboarded in four months, 98% customer satisfaction, and 24/7 live support chat with a 15m SLA. It works inside major EHR workflows through standards-based FHIR integrations, including Epic, Athena, and Cerner, and it is HIPAA compliant, SOC 2 Type I & II certified, and GDPR conformant. Customer stories show St. Luke's Health System and John Muir Health.
Why use Ambience Healthcare?
- It embeds directly in major EHR workflows, so clinicians can document without copy-paste, toggling, or a separate interface.
- It is tuned for 200+ specialties, making it more practical for complex service lines than one-size-fits-all scribing tools.
- Enterprise rollout data shows 4-week average implementation time and 4,000+ clinicians onboarded in four months.
- Measured outcomes include 45% less charting time and 45% less after-hours documentation, which can reduce burnout pressure.
- Revenue integrity features surface HCC, E/M, ICD-10, and compliance guidance at the point of care, supporting cleaner claims from the start.
Who is Ambience Healthcare for?
- Health system leaders who want higher clinician adoption without adding workflow friction.
- Specialty clinicians who need documentation tailored to complex visit types and terminology.
- Revenue integrity teams who want cleaner coding, substantiation, and compliance at the point of care.
- Informatics and IT teams who need standards-based EHR integration and low support burden.
- Hospital operations teams who want faster chart closure and less after-hours documentation.
What are Ambience Healthcare's key features?
Encounter-level Utilization
Tracks encounter-level usage across 200+ specialties, helping teams measure adoption and identify where clinicians save time.
Seamless EHR integration
Connects with Epic, Epic Toolbox, Hyperdrive, Haiku, Epic Ambient Module, FHIR, Athena, and Cerner for in-workflow documentation.
Real-time clinical documentation
Captures notes during the visit with Ambient Listening, Ambient Scribe, and Multiple Speaker Attribution, so documentation is ready sooner.
Coding accuracy
Improves coding output with 93% E/M Coding accuracy and specialty-specific results like 99% for Dermatology and Internal Medicine.
ICD-10 Substantiation
Validates diagnoses with 93% ICD-10 Substantiation and ICD-10 Code Assist, helping support compliant coding and cleaner claims.
Pre-visit
Prepares the chart before the appointment with Schedule Sync, Problem List Sync, Patient List Sync, and Patient Summary for faster context.
Post-visit
Generates Documentation, Referral Letters, Discharge Note Generator, and Assessment & Plan Generator after the encounter to speed follow-up work.
What does Ambience Healthcare integrate with?
- Epic
- Epic Toolbox
- Hyperdrive
- Haiku
- Epic Ambient Module
- FHIR
- Athena
- Cerner
What are Ambience Healthcare's use cases?
Specialty clinicians document faster
Specialty clinicians use Ambience Healthcare to capture complex visits without losing nuance, using Ambient Listening and Note Customization Controls to produce specialty-ready notes in real time. That helps them finish charts sooner and keep the visit focused on the patient instead of the keyboard.
Revenue integrity at point of care
Revenue integrity teams use Ambience Healthcare to support cleaner coding during the encounter, using Coding & Revenue Compliance and ICD-10 Code Assist to improve substantiation before the note is closed. The result is fewer coding gaps and stronger compliance at the point of care.
Health system adoption without friction
Health system leaders use Ambience Healthcare to drive clinician adoption across the organization, using smooth EHR integration and Encounter-level Utilization to fit into existing workflows. That makes it easier to scale documentation support without adding extra steps for clinicians.
Operations close charts sooner
Hospital operations teams use Ambience Healthcare to reduce after-hours documentation, using Reduction in Charting Time and Post-visit tools to help clinicians close charts faster. That can translate into less evening charting and more time available for the next patient.
How does Ambience Healthcare work?
- Connect your EHR through smooth EHR integration with Epic, Cerner, Athena, or FHIR so Ambience Healthcare can fit into existing clinical workflows without forcing a separate documentation system.
- Set up Pre-visit tools like Schedule Sync, Patient List Sync, and Problem List Sync to bring forward Care Context, Patient Summary, and Conditions Advisor before the encounter begins.
- Capture the visit with In-visit features such as Ambient Listening, Ambient Scribe, Multiple Speaker Attribution, and Live Audio Recap to generate Real-time clinical documentation as the conversation unfolds.
- Review and refine the note with Documentation tools like HPI Generator, Assessment & Plan Generator, and Adaptive Physical Exam Templates, then use Note Customization Controls for specialty-specific wording.
- Finalize Coding & Revenue Compliance with ICD-10 Code Assist, E/M Code Advisor, and ICD-10 Substantiation so the chart supports billing, compliance, and faster closure after the visit.
Frequently asked questions
What is Ambience Healthcare?
Ambience Healthcare is an AI documentation platform for health systems that captures the clinical encounter and turns it into structured notes, coding support, and patient-facing outputs. It includes Ambient Scribe, Chart Chat, Medication Order Assist, and pre-visit chart prep, and it integrates with Epic, Athena, and Cerner through FHIR. Customers include St. Luke's Health System and John Muir Health. It is HIPAA compliant, SOC 2 Type I & II certified, and GDPR conformant.
What is Ambience Healthcare used for? Who is it for?
Ambience Healthcare is used for Encounter-level Utilization, Reduction in Charting Time, and smooth EHR integration. It's built for Health system leaders, Specialty clinicians, and Revenue integrity teams.
Does Ambience Healthcare have an API and what does it integrate with?
Ambience Healthcare doesn't publish a public API. It integrates with Epic, Epic Toolbox, Hyperdrive, Haiku, Epic Ambient Module, and 3 more.
Editor's read
Check whether your EHR workflow is covered by the listed FHIR integrations and Epic tooling before rollout. The listing also points to 200+ specialties, so confirm your highest-volume service lines are among the supported workflows.
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