CoSupport AI
What is CoSupport AI?
CoSupport AI is an AI customer support platform for support teams that automates repetitive tickets and generates replies from a company's historical conversations. It combines AI Customer Support Agent, AI Agent Assist, and built-on-your-data training with Google Drive, Confluence, Notion, and SharePoint. It also integrates with Zendesk, Freshdesk, Intercom, and HubSpot, and is used by brands including Cocoatech and Project Fitter. Pricing starts at $0.19/resolution, $99/month, or $0.04/response.
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At a glance
- CoSupport AI is best for support teams who want to automate repetitive tickets without losing context.
- Resolution-Based from $0.19 /resolution; Server-Based from $99 /mo; Response-Based from $0.04 /response
- Yes — CoSupport AI can connect any system via API, including in-house tools and backend infrastructure.
What does CoSupport AI do?
CoSupport AI routes customer questions through an autonomous support pipeline trained on a company's historical tickets, then generates replies with its AI Agent, AI Agent Assist, and patented message-generation architecture. The system is built to answer in context, reduce manual workload, and keep responses consistent across chat, email, and voice. It also supports multilingual support, with 40+ languages called out on the site. At scale, the platform is positioned to resolve 60% of support requests by day 60, with case studies showing outcomes like 70% of ProjectFitter's support requests automated, 82% of Zendesk chats deflected for Cocoatech, and 80% of internal requests automated for SupportYourApp. CoSupport AI says it has been trusted by 300+ brands and can go live on a helpdesk in 3 days. It also offers API connectivity for in-house tools and backend systems, plus enterprise-grade security and ISO 27001, GDPR, and CCPA compliance.
Why use CoSupport AI?
- Its patented message-generation architecture is designed to reduce hallucinations and keep replies deterministic.
- A no-cost 30-day pilot with 1,000 free AI responses lets teams validate resolution rates before committing.
- The platform can connect to in-house tools through API, so support automation can extend beyond standard helpdesks.
- Case studies show it can go live in 3 days, which shortens the path from evaluation to production use.
- Enterprise-grade security plus ISO 27001, GDPR, and CCPA compliance support teams with stricter data requirements.
Who is CoSupport AI for?
- Customer support managers who need to deflect repetitive tickets and keep agents focused on complex cases.
- Helpdesk administrators who want fast deployment across existing support workflows.
- Operations leaders who need predictable support costs as ticket volume grows.
- Product and success teams who want AI replies grounded in company knowledge and past conversations.
- Technical teams who need API-based connections to internal systems and backend infrastructure.
What are CoSupport AI's key features?
AI Customer Support Agent
Automates repetitive support tickets with AI responses, helping teams deflect up to 90% of repetitive requests and scale without adding headcount.
AI Agent Assist
Suggests replies and support actions inside connected helpdesks like Zendesk, Freshdesk, Intercom, and HubSpot, so agents resolve cases faster.
Built on Your Company's Data
Trains on your own knowledge sources, including Google Drive, Confluence, Notion, and SharePoint, to answer with company-specific context.
Understands Context and Your Business
Uses business context from connected systems and backend data via API to produce relevant answers instead of generic chatbot replies.
24/7 Global Support
Handles customer questions around the clock and supports 40+ languages, which helps teams serve users without staffing every time zone.
Enterprise-grade security
Processes and stores support data with enterprise-level security controls, supporting sensitive workflows for teams that need secure AI operations.
Custom AI models
Lets teams use custom AI models and connect any system via API, including in-house tools and backend infrastructure, for tailored automation.
Transparent pricing
Offers resolution-based, response-based, and server-based pricing, so buyers can match spend to ticket volume, AI replies, or hosted model usage.
What does CoSupport AI integrate with?
- Zendesk
- Freshdesk
- Freshchat
- Zoho Desk
- Zoho Sales IQ
- Intercom
- HubSpot
- Pylon
- Salesforce
- Slack
- Microsoft Teams
- Notion
- Confluence
- Google Drive
- Microsoft SharePoint
- Microsoft OneDrive
- Shopify
- Stripe
- Zoho
- SalesIQ
- ZohoDesk
What are CoSupport AI's use cases?
Support managers deflect repeats
Customer support managers use CoSupport AI to deflect repetitive tickets and keep agents on complex cases, using the AI Customer Support Agent to resolve common questions around the clock. Built on Your Company's Data helps replies stay aligned with policy and product details, reducing backlog without sacrificing accuracy.
Helpdesk admins deploy fast
Helpdesk administrators use CoSupport AI to go live across existing workflows quickly, connecting tools like Zendesk, Freshdesk, or Intercom and turning on AI Agent Assist for agent-side drafting. Setup in under 10 minutes and smooth Integration make it practical to launch without a long implementation project.
Ops teams control support costs
Operations leaders use CoSupport AI to keep support spend predictable as ticket volume rises, choosing Transparent pricing with Resolution-Based or Response-Based billing. Calculate Savings helps them estimate the impact before rollout, while Unlimited AI responses supports growth without adding headcount for every spike.
Product teams ground replies
Product and success teams use CoSupport AI to answer customers with context from company knowledge and past conversations, relying on Understands Context and Your Business to keep responses relevant. Non-hallucinating AI and Custom AI models help them maintain trust when handling nuanced product questions.
How does CoSupport AI work?
- Connect your first support source, such as Zendesk, Freshdesk, Intercom, or Slack, and let CoSupport AI ingest the live ticket stream and knowledge base content.
- Choose AI Customer Support Agent or AI Agent Assist, then map the workflows you want automated so the system knows when to answer, draft, or escalate.
- Train the model on Built on Your Company's Data and enable Understands Context and Your Business so replies reflect policies, product details, and prior conversations.
- Review suggested answers in the demo flow, then use Calculate Savings to estimate deflection, resolution volume, and cost impact before expanding rollout.
- Keep improving with Transparent pricing, Enterprise-grade security, and Custom AI models, while monitoring performance as the system handles more tickets and responses.
How much does CoSupport AI cost?
Resolution-Based
from $0.19 /resolution- Pay for resolved tickets only*.
- Unsolved tickets are free.
- Unlimited AI responses
- The more tickets resolved by AI
- The lower the fee per resolution.
Server-Based
from $99 /mo- Pay only for the server
- Hosting your AI model*.
- Fixed monthly fee for unlimited AI responses
- Within optimal performance.
Response-Based
from $0.04 /response- Pay for AI-generated
- Responses*.
- The more AI replies used
- The lower the fee per reply.
Frequently asked questions
What is CoSupport AI?
CoSupport AI is an AI customer support platform for support teams that automates repetitive tickets and generates replies from a company's historical conversations. It combines AI Customer Support Agent, AI Agent Assist, and built-on-your-data training with Google Drive, Confluence, Notion, and SharePoint. It also integrates with Zendesk, Freshdesk, Intercom, and HubSpot, and is used by brands including Cocoatech and Project Fitter. Pricing starts at $0.19/resolution, $99/month, or $0.04/response.
How much does CoSupport AI cost? Is it free?
CoSupport AI has 3 paid plans: Resolution-Based at from $0.19 /resolution, Server-Based at from $99 /mo, Response-Based at from $0.04 /response.
What is CoSupport AI used for? Who is it for?
CoSupport AI is used for AI Customer Support Agent, AI Agent Assist, and Built on Your Company's Data. It's built for Customer support managers, Helpdesk administrators, and Operations leaders.
Does CoSupport AI have an API and what does it integrate with?
CoSupport AI can connect any system via API, including in-house tools and backend infrastructure.
Editor's read
Check which billing model matches your workload: resolution-based, response-based, or server-based. If your team expects high automation volume, the pricing math can shift quickly depending on whether you pay per resolved ticket, per AI reply, or for hosted model capacity.
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