Robylon
What is Robylon ?
Robylon is an AI agent platform for support and operations teams that resolves customer questions, qualifies leads, routes conversations, and takes actions across chat, WhatsApp, email, tickets, and voice. It combines build, test, and deploy workflows with features like Build, test & deploy AI agents, Connect with 40+ tools easily, and AI-powered phone call support. Customers include HealthifyMe, SuprSend, and Topmate. Plans run Starter $0, Pro $25/mo, Business $180/mo, and Enterprise custom.
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At a glance
- Robylon is best for support and operations teams who need AI agents that resolve, route, and act across channels.
- Starter $0; Pro $25/mo; Business $180/mo; Enterprise Custom
- Yes — The platform includes API access as one of its core channels and mentions APIs in the agent brain and integrations ecosystem.
What does Robylon do?
Robylon handles customer support and lead workflows by combining knowledge retrieval, user context, and tool actions across chat, WhatsApp, email, tickets, and voice. Its agents can answer questions, qualify leads, route conversations, and take actions instead of stopping at FAQ deflection. The platform is built around build, test, and deploy workflows, plus channel-specific capabilities like AI replies for tickets and phone-call support for voice-heavy queues. At scale, Robylon is positioned for teams managing high-volume support and sales operations, with customer stories showing 10M+ queries, 99% accuracy from day 1, and 100% query coverage. It supports omnichannel operations with 40+ tools and named customers including HealthifyMe, SuprSend, Topmate, and a US logistics enterprise. The platform also includes API access and enterprise controls such as SSO, advanced analytics, and governance for multi-org setups.
Why use Robylon ?
- Robylon goes beyond FAQ bots by combining retrieval, context, and tool actions so agents can complete workflows.
- Its omnichannel setup lets teams keep one support logic across chat, WhatsApp, email, tickets, and voice.
- The platform is built for measurable outcomes, with customer stories tied to conversion, resolution, and cost metrics.
- Enterprise plans add SSO, SLAs, and all integrations, which helps larger teams standardize deployment and access.
- API access and integrations make it easier to plug Robylon into existing support stacks without replacing them.
Who is Robylon for?
- Customer support teams who want to automate repetitive questions and escalations across channels.
- Operations leaders who need measurable resolution gains without hardcoded bot flows.
- Sales teams who want AI agents to qualify leads and book demos from inbound conversations.
- Contact center managers who need voice, chat, and ticket handling in one workflow.
- Enterprise admins who need governance, SSO, and multi-org control for AI agents.
What are Robylon 's key features?
Build, test & deploy AI agents
Create and launch AI agents with API access, then validate them before rollout to support consistent automation across chat, WhatsApp, and other channels.
Connect with 40+ tools easily
Plug agents into 40+ tools, including Slack, Google Sheets, HubSpot, Zendesk, and Salesforce, so they can act on live business data.
Handle tickets with AI replies
Generate AI replies for tickets in helpdesk and ticketing systems, helping teams resolve more than 80% of tickets faster with less manual work.
Automate web & in-app chat
Deploy agents for website and in-app chat to answer queries instantly, supporting 10M+ queries and 100% query coverage at scale.
AI-powered phone call support
Use dialer and telephony integrations like Aircall, Amazon Connect, Twilio, Exotel, and Ozonetel to automate voice support and call handling.
Human handoff with context
Escalate conversations to humans with full context from the agent brain, preserving history so agents can continue without asking customers to repeat themselves.
Analytics that ties to outcomes
Track outcomes such as 40% higher conversions, 25% higher collections, and 93% improvement in resolution time with analytics and AI insights.
Observability & audit trail
Review conversations, monitor agent behavior, and keep an audit trail for governance across multi-org setups, supporting safer operations and QA.
What does Robylon integrate with?
- CRM
- helpdesk
- dialers
- ticketing
- data stores
- Aircall
- Amazon Connect
- BigCommerce
- Confluence
- Discord
- Dropbox
- Exotel
- Freshworks
- Gmail
- Google Drive
- Google Sheets
- HubSpot
- Intercom
- Jira
- Knowlarity
- Microsoft Dynamics
- Microsoft Teams
- Notion
- Oracle
- Ozonetel
- Salesforce
- Shopify
- Slack
What are Robylon 's use cases?
Support teams automate repeat questions
Customer support teams who want to automate repetitive questions and escalations across channels use Robylon to answer common issues faster, using Handle tickets with AI replies and Human handoff with context to keep complex cases moving. They can also use Omnichannel consistency to keep responses aligned across chat, WhatsApp, and ticketing.
Ops leaders track resolution gains
Operations leaders who need measurable resolution gains without hardcoded bot flows use Robylon to launch AI agents and monitor performance, using Analytics that ties to outcomes and Observability & audit trail to prove what changed. Testing & QA helps them refine behavior before rollout and reduce avoidable escalations.
Sales teams qualify inbound leads
Sales teams who want AI agents to qualify leads and book demos from inbound conversations use Robylon to capture intent in chat and route qualified prospects, using Automate web & in-app chat and Tool-enabled actions. Build, test & deploy AI agents helps them move from prompt to live workflow quickly.
Contact centers unify voice and chat
Contact center managers who need voice, chat, and ticket handling in one workflow use Robylon to manage conversations across channels, using AI-powered phone call support and Routing & escalation to send each request to the right path. Human handoff with context keeps agents informed when a live rep takes over.
How does Robylon work?
- Connect your first channel or data source, then map it into the agent brain using Connect with 40+ tools easily and the Integrations ecosystem for CRM, helpdesk, or ticketing systems.
- Build, test & deploy AI agents for your main workflow, starting with Knowledge agents and Tool-enabled actions so the agent can answer, look up data, or trigger next steps.
- Set up Automate web & in-app chat, AI-powered phone call support, or Automate support on WhatsApp to cover the channels your customers already use.
- Add Human handoff with context and Routing & escalation so unresolved conversations move to the right team without losing history or intent.
- Review Analytics that ties to outcomes, Observability & audit trail, and Testing & QA to tune responses, track resolution gains, and keep governance tight.
How much does Robylon cost?
| Plan | Price | What's included |
|---|---|---|
| Starter | $0 |
|
| Pro | $25/mo |
|
| Business | $180/mo |
|
| Enterprise | Custom |
|
Frequently asked questions
What is Robylon?
Robylon is an AI agent platform for support and operations teams that resolves customer questions, qualifies leads, routes conversations, and takes actions across chat, WhatsApp, email, tickets, and voice. It combines build, test, and deploy workflows with features like Build, test & deploy AI agents, Connect with 40+ tools easily, and AI-powered phone call support. Customers include HealthifyMe, SuprSend, and Topmate. Plans run Starter $0, Pro $25/mo, Business $180/mo, and Enterprise custom.
How much does Robylon cost? Is it free?
Robylon has a free plan, with paid tiers including Pro at $25/mo, Business at $180/mo, Enterprise at Custom.
What is Robylon used for? Who is it for?
Robylon is used for Build, test & deploy AI agents, Connect with 40+ tools easily, and Handle tickets with AI replies. It's built for Customer support teams, Operations leaders, and Sales teams.
Does Robylon have an API and what does it integrate with?
The platform includes API access as one of its core channels and mentions APIs in the agent brain and integrations ecosystem. It integrates with CRM, helpdesk, dialers, ticketing, data stores, and 25 more.
Editor's read
Check whether the knowledge-source caps fit your content library: Starter allows 50 sources and Pro 500, while Business raises that to 2,000. If your support base or help docs are larger, confirm whether Enterprise's 5,000-source limit and 500MB KB cap are enough before rollout.
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