Zeiko Support
What is Zeiko Support?
Zeiko Support is an AI support platform for small support teams that grounds replies in approved help articles, imported tickets, Shopify context, support procedures, and saved runtime evidence. It combines Support QA, outcome proof packs, human handoff flows, and an AI agent workspace with team-level permissions. It deploys across in-app chat, website widgets, Shopify, Slack, WhatsApp, Instagram, and API/webhook workflows. Plans run Starter $19/month, Team $49/month, Business $99/month, Scale $199/month, and Enterprise custom.
Last verifiedHow we evaluate
At a glance
- Zeiko Support is best for small support teams who need measurable AI replies with human escalation.
- Starter $19.00/mo; Team $49.00/mo; Business $99.00/mo; Scale $199.00/mo
- Yes — The page lists API as one of the deployment channels for its agents.
What does Zeiko Support do?
Zeiko Support handles customer conversations by grounding replies in approved help articles, imported tickets, Shopify context, support procedures, and saved runtime evidence. It combines Support QA, outcome proof packs, and human handoff flows so teams can answer routine questions, escalate risky cases, and keep a traceable record of what happened. The same workspace also turns unresolved, reopened, slow-response, and handoff-heavy conversations into improvement artifacts, so the agent gets better from missed cases instead of drifting. At scale, Zeiko frames support work as measurable outcomes: the support-agent package includes 100 measured support outcomes before custom volume planning, and the founding review window lasts 14 days. The platform is built around account-safe access, team-level permissions, and deployment across in-app chat, website widgets, and external channels. Customers such as Gorgias, Intercom Fin, Tidio Lyro, and Zendesk appear in the vendor's comparison and proof pages, and the support-agent path can be deployed with API/webhook-connected workflows when teams need broader orchestration.
Why use Zeiko Support?
- Support QA and proof-pack checks let teams validate claims before publishing customer-facing results.
- Human handoff flows preserve transcript context, assignment state, and handback history for cleaner escalation.
- Approved-knowledge grounding reduces drift by tying answers to help articles, procedures, and runtime evidence.
- Account-safe access and team-level permissions support controlled rollout without broad credential exposure.
- Business and above can deploy custom agents across channels while keeping the same workflow logic.
Who is Zeiko Support for?
- Support operations managers who want repeatable answers and clear escalation paths.
- Ecommerce support teams who need catalog-aware replies and order-context handoff.
- Founders and operators who want one workspace for QA, proof, and improvement loops.
- Customer experience leads who need governed agent rollout across multiple channels.
- Automation-minded teams who want support workflows tied to approved tools and context.
What are Zeiko Support's key features?
Support QA
Measures support outcomes across 100 tracked cases, helping teams verify agent quality before scaling responses or automations.
Outcome proof pack
Packages evidence from 100 measured support outcomes into a reviewable record, so buyers can validate performance instead of relying on demos.
Answer from approved support knowledge
Lets the agent respond from approved support knowledge, reducing off-brand replies and keeping answers aligned with documented policies.
Route risky cases to humans
Escalates risky conversations to human operators through human handoff flows, protecting customers when the agent lacks confidence or permission.
Test before public claims
Runs automated checks and rollout criteria before publishing claims, so teams can catch errors before agents go live across channels.
Improve the agent from missed cases
Uses missed cases and shared context to refine the agent over time, turning failed interactions into better future responses.
AI agent workspace
Provides a shared workspace for building and managing agents, with team-level permissions for multi-operator control and safer collaboration.
Deployment channels
Deploys agents across Shopify, Slack, WhatsApp, Instagram, API webhook, and in-app chat, so one setup can serve multiple customer touchpoints.
What does Zeiko Support integrate with?
- Shopify
- Google Workspace
- Slack
- Telegram
- SMS
- Facebook Messenger
- Stripe
- Webflow
- Postiz
- HubSpot
- X
- LinkedIn Page
- Instagram (Facebook Business)
- Instagram (Standalone)
- Facebook Page
- Threads
- YouTube
- Google My Business
- TikTok
- Discord
- Kick
- Twitch
- Mastodon
- Bluesky
- Lemmy
What are Zeiko Support's use cases?
Support ops answer routing
Support operations managers use Zeiko Support to turn repeat questions into consistent replies, using Answer from approved support knowledge to keep answers aligned with policy. When a case looks risky, Route risky cases to humans preserves escalation paths instead of letting the agent guess.
Ecommerce handoff for teams
Ecommerce support teams use Zeiko Support to handle catalog-aware conversations and pass order issues cleanly to people, using Catalog readiness and Checkout and order handoff to keep shoppers moving. Storefront Conversations helps them answer product-fit questions without losing context.
QA loops for operators
Founders and operators use Zeiko Support to review what the agent said, what it missed, and what should change next, with Support QA and Improve the agent from missed cases. Outcome proof pack gives them evidence for internal reviews and rollout decisions.
Governed rollout across channels
Customer experience leads use Zeiko Support to launch agents across multiple touchpoints with control, using Deployment channels and team-level permissions to keep rollout governed. Test before public claims and Approvals & guardrails help them verify behavior before expanding coverage.
How does Zeiko Support work?
- Connect your first support source in AI agent workspace, then load approved articles, macros, and product context so Answer from approved support knowledge can respond consistently.
- Set up Workflows and Tools for common requests, and define human handoff flows for billing, edge cases, or anything that needs a person.
- Choose Deployment channels for storefront chat, email, or messaging, then use team-level permissions and Approvals & guardrails to control who can publish changes.
- Run Support QA and Test before public claims to check responses against real scenarios, then review Outcome proof pack for gaps, risks, and readiness.
- Keep improving the agent from missed cases, updating Memory & context and deployable agent playbooks so the system gets sharper as volume grows.
How much does Zeiko Support cost?
| Plan | Price | What's included |
|---|---|---|
| Starter | $19.00/month |
|
| Team | $49.00/month |
|
| Business | $99.00/month |
|
| Scale | $199.00/month |
|
| Enterprise | Custom pricing (from $399/mo • annual contract) |
|
Frequently asked questions
What is Zeiko Support?
Zeiko Support is an AI support platform for small support teams that grounds replies in approved help articles, imported tickets, Shopify context, support procedures, and saved runtime evidence. It combines Support QA, outcome proof packs, human handoff flows, and an AI agent workspace with team-level permissions. It deploys across in-app chat, website widgets, Shopify, Slack, WhatsApp, Instagram, and API/webhook workflows. Plans run Starter $19/month, Team $49/month, Business $99/month, Scale $199/month, and Enterprise custom.
How much does Zeiko Support cost? Is it free?
Zeiko Support has 5 paid plans: Starter at $19.00/month, Team at $49.00/month, Business at $99.00/month.
What is Zeiko Support used for? Who is it for?
Zeiko Support is used for Support QA, Outcome proof pack, and Answer from approved support knowledge. It's built for Support operations managers, Ecommerce support teams, and Founders and operators.
Does Zeiko Support have an API and what does it integrate with?
The page lists API as one of the deployment channels for its agents.
Editor's read
Check whether your rollout needs API access, webhooks, or audit logs, because those appear on Scale and above. If you also need SSO, SLA, or data residency options, that pushes you to Enterprise.
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