PolyAI

What does PolyAI do?

PolyAI handles customer conversations by combining a visual flow builder, a custom knowledge base, and voice-first automation that can start on phone and expand to chat, SMS, and email. Teams design and deploy enterprise voice agents without code, then use Smart Analyst insights and real-time analytics to see what callers need, where conversations stall, and how containment changes over time. The platform is built to answer FAQs in natural language, route calls, and hand off to humans when needed. At scale, PolyAI says it has handled millions of customer interactions, supports 75 languages, and can deploy a conversational agent in four weeks or less. Its security page shows ISO 27001 certification, 24/7 infrastructure, and audited compliance, while the pricing page says ongoing use is billed per minute with support and maintenance included. Customers cited on the site include Pacific Gas and Electric, Fogo de Chão, Audibel, and UniCredit.

Why use PolyAI?

• PolyAI is built for enterprise voice work, so teams can automate complex calls without forcing callers into keyword-based menus.
• Its no-code Agent Studio lets non-developers build and update flows without waiting on engineering.
• The platform combines automation with secure human handoffs, which helps teams keep sensitive conversations moving.
• PolyAI supports 75 languages and says it can deploy in four weeks or less, which shortens rollout time for global operations.
• Customer results on the site include 50% lower call volume, 85% CSAT, and 100% of calls answered 24/7.

Who is PolyAI for?

• Contact center leaders who want to automate high-volume phone conversations without losing control.
• Operations teams that need faster routing, FAQ handling, and human handoffs.
• CX and analytics teams that want conversation insights and containment tracking.
• Enterprise IT teams that need secure integrations with existing systems.
• Industry teams in utilities, healthcare, retail, restaurants, or financial services.

What are PolyAI's key features?

What does PolyAI integrate with?

• PolyAI
• OpenTable
• GoTo
• PG&E
• CRMs
• knowledge bases
• CCaaS
• telephony providers
• NVIDIA Riva

What are PolyAI's use cases?

How does PolyAI work?

1. Start by connecting your first telephony providers or CCaaS environment, then map the call types you want to automate. Use Integrate into your existing technology to keep current systems in place.
2. Build the conversation in Agent Studio with the Visual flow builder, adding Answer FAQs however they're asked and Ask clarifying questions so callers can resolve issues naturally.
3. Configure Call routing and Secure, compliant handoffs so complex requests move to the right queue or agent. Add Booking & reservations or Order management where those workflows matter.
4. Launch the voice agent with Voice-first, omnichannel ready and monitor performance in Real-time analytics. Use Data and Insights and Smart Analyst insights to track containment, satisfaction, and drop-off points.
5. Refine the experience with Supervisor Suite and Customize your dashboard, then expand coverage using Custom knowledge base and multilingual support. Keep improving ROI from day one as volume grows.

Frequently asked questions