OpenAI

What does OpenAI do?

OpenAI's products route prompts, voice, images, and web queries through a model stack built for both everyday work and real-time interaction. ChatGPT handles message-based tasks, Talk with ChatGPT supports voice, and the API Platform lets developers wire those capabilities into apps and workflows. On the API side, GPT-5.5, GPT-5.4, GPT-5.4 mini, GPT-Realtime-2, GPT-Realtime-Translate, GPT-Realtime-Whisper, GPT-Image-2, Web search, and Containers cover text, audio, image generation, retrieval, and execution. At scale, OpenAI says 1M businesses use its products, and its trust pages publish 224 non-content requests, 75 content requests, and 10 emergency requests for July, December 2025. The company also publishes security and privacy controls, including encryption at rest and in transit, default non-training for business data, and compliance support for GDPR, CCPA, HIPAA, and FERPA. Customer stories show teams like Praktika, BNY, and netomi using OpenAI across business workflows.

Why use OpenAI?

• OpenAI combines consumer chat, business workflows, and developer APIs in one ecosystem, so teams can prototype and deploy without switching vendors.
• Its API includes multimodal models plus built-in tools like web search and containers, which reduces the glue code needed for grounded, executable workflows.
• Business data is not trained on by default, and the platform offers encryption, retention controls, and independent security validation for enterprise buyers.
• The company publishes trust and transparency reporting, giving buyers a clearer view into requests, moderation, and safety operations.
• Customer stories from companies like BNY, Praktika, and netomi show the platform working across real business deployments.

Who is OpenAI for?

• Product teams who want to add chat, voice, or image capabilities to customer-facing experiences.
• Developers who need API access to text, audio, retrieval, and execution tools.
• Business operations teams who want AI assistance for research, content, and analysis workflows.
• Security-conscious organizations that need enterprise controls and compliance support.
• Customer support teams that want AI agents and conversational automation.

What are OpenAI's key features?

What does OpenAI integrate with?

• SharePoint
• Google Drive
• GitHub

What are OpenAI's use cases?

How does OpenAI work?

1. Connect your first source in Connect your data, such as SharePoint, Google Drive, or GitHub, so ChatGPT can answer from the materials your team already uses.
2. Choose the experience you want to ship with Message ChatGPT, Talk with ChatGPT, or the API Platform, then map it to your support, product, or operations workflow.
3. Organize the knowledge base with Filter data and Teach so responses stay focused on the right documents, teams, and use cases.
4. Test behavior with Red teaming, System cards, and Preparedness evals, then review Feedback to catch weak answers before wider rollout.
5. Move approved workflows into production with Built-in enterprise security, and keep improving them as teams share results and update connected data.

How much does OpenAI cost?

Frequently asked questions